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Got a info, need an Tandberg engineer, anyone interested?
Support group to provide first level support, including:
i. provide first level video conferencing support;
ii. provide a Concierge service, including scheduling video conferencing sessions on behalf of the Customer and providing user assistance and support;
iii. monitor the Tandberg Management Suite (TMS) for alarms, and instigate Uptime Incident Management
iv. perform infrastructure health checks on a daily basis;
v. provide Soft MACDs and Hard MACDs on core videoconferencing infrastructure and Endpoints located On-site
vi. provide Soft MACD configuration changes for remote videoconferencing endpoints
vii. perform basic preventative maintenance tasks |
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