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本帖最后由 过客匆匆不停留 于 2022-7-9 09:32 编辑
谢谢各位大神的指点！总结如下：
1， https://www.aaoa.com.au/About-Us/Consumer-Complaints
The Accommodation Association is an industry representative body and as such we are not in a position to address consumer complaints directly. The Accommodation Association is not a regulatory body and has no role in admonishing property operators or individuals for issues of standards, fair trading or incidents which occur on the premises during your stay. As a membership body, the association only has formal relationships with members and as such our influence is limited to that relationship or the lack thereof.
2，
ACCC - COVID-19 (coronavirus) information for consumers. This page offers advice and guidance to consumers on their rights in relation to cancellations caused by COVID-19 restrictions.
NSW Fair Trading
Consumar Affairs Victoria
Office of Fair Trading QLD
SA Consumer and Business Services
WA Department of Industry Regulation
Northern Territory Government
Tasmania Consumer, Business and Occupational Services
Access Canberra:
3, 可以搜索：consumer complaints + state
4， 投诉的时候，不是向酒店所在州的投诉机构投诉，而是应该向你居住地的投诉机构投诉。（此条由投诉机构反馈的建议。）
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