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TRANSCRIPT OF CALLS
CALL 1
Telstra:‘Emergency, police, fire, ambulance?’
Joanne Wicking:‘(screaming)’
Telstra‘Hello, police, fire, ambulance?’
Joanne Wicking:‘(screaming… (inaudible)…’
Operator:‘Emergency services.’
Telstra:‘It’s 209089. Nobody’s responded to me so I’m not sure what they need, but they’re obviously in trouble there.’
CALL TWO
Legend:Operator (Police Operator)
Telstra (Telstra Operator)
Caller(Joanne Wicking)
Male(Sean Maraffko)
Operator:‘Emergency services.’
(Females screaming in background)
Telstra:‘It’s 209089. Nobody’s responded to me so I’m not sure what they need, but they’re obviously in trouble there.’
Operator:‘Okay, thank you. Emergency services: where do you need the police?’
Caller:‘(screaming)’
Operator:‘Where do you need the police?’
Caller:‘(screaming/crying)’
Operator:‘Hello.’
Caller:‘(screaming/crying)’
Operator:‘Hello Hello, do you need the police? Hello’
Male:‘Hello.’
Operator:‘Do you need the police?’
Male:‘No, thank you.’
Operator:‘You don’t?’
Male:‘We’re fine, we’re fine.’
Operator:‘What’s that?’
Male:‘Pardon?’
Operator:‘So nothing, nothing’s happening there?’
Male:‘No, that’s fine, that’s fine, it was an accidental call, sorry.’
Operator:‘All right, I’ll cancel the call.’
Male:‘Thank you.’
CALL THREE
Telstra:‘Emergency, police, fire, ambulance?’
Joanne Wicking:‘…(inaudible)… (screaming)’
Telstra:‘Who do you want?’
Joanne Wicking:‘(screaming)… (inaudible)… I’m sorry. Help! Please help!’
Telstra:‘Hello.’
Joanne Wicking:‘(screaming)’
CALL FOUR
Telstra:‘Emergency, police, fire, ambulance?’
Caller:‘Police.’
Male:‘You have made a very big mistake.’
Telstra:‘Pardon?’
Caller:‘Police.’
Telstra:‘Connecting police. What state and town is the emergency in?’
Caller:‘No.’
Male:‘They’re coming.’
Telstra:‘What state and town?’
Male:‘Hello.’
Telstra:‘Sorry?’
Caller:‘…(inaudible)…’
Male:‘…(inaudible…’
Telstra:‘Are you in Melbourne?’
Male:’35 Albert Street.’
Telstra:‘What suburb?’
Male:‘Yeah, no, it’s okay, we had a couple of people come to our front door with a… (inaudible)…’
Telstra:‘Are you in Melbourne?’
Male:‘Are we in Melbourne?’
Telstra:‘Melbourne?’
Male:‘No, Shepparton.’
Telstra:‘Shepparton?’
Male:Yeah. No, it’s okay, everything’s okay.’
Telstra:‘You don’t need them now?
Male:‘No.’
Telstra:‘Okay then.’
Male:‘Thank you.’
Telstra:‘Thanks, bye.’
Male:‘Bye.’
CALL FIVE
Legend:Operator (Emergency Operator)
Caller(Sean Maraffko)
Operator:‘Emergency, police, fire, ambulance?’
Caller:‘Yeah, this is Sean from 35 Albert Street, Kilmore.’
Operator:Yeah, who did you want?’
Caller:‘Um, no, that was a mistake. We’ve got a four year old here who’s...’
Operator:‘Okay, so you don’t need anything?’
Caller:‘No ma’am, we don’t.’
Operator:‘All right, thank you.’
Read more: http://www.news.com.au/national/ ... 59980#ixzz1ftnL3JjI |
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