[NSW] Newcastle - IT Service Desk Support (Level 1 & 2) Full Time

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IT Service Desk Support (Level 1 & 2)
King's Own Institute
Cooks Hill, Newcastle, Maitland & Hunter NSW

Full time

King's Own Institute

Our organisation is a well-established higher education provider of educational services and products to the International Education sector with students from over 30 countries.

The role:

We are seeking a organised and detail-focused administrative professional to undertake these important roles, completing academic and enrolment administration, and assisting our teaching staff, to ensure our students receive the best quality education. The position will report to the Director of IT and Senior IT Officer.  

Essential for this position is a "can-do" attitude, and a willingness and ability to work collaboratively and flexibly in a team, particularly during peak periods. Successful candidates will be able to effectively manage conflicting priorities, and their strong communication skills will ensure they are able to provide high quality, professional, and efficient customer service to all stakeholders, with KOI’s reputation at the forefront at all times.

The main responsibilities will include:

Provide 1 & 2 level support
Respond to IT requests and incidents through the service desk
Be familiar with ITIL processes or service desk processes
Deliver services according to IT processes: incident, request fulfilment, business-critical, change and release management
Administrative tasks such as user identity management through Google workspace or MS Office 365 for Education
Manage a Windows Server with a storage server (Dell PowerEdge and PowerVault server)
Manage a Virtual Machines through VMWare ESXi and vCenter server
Manage LAN and WAN networks through Fortinet Firewall, Managed Switches
Manage WiFi APs through Fortinet APs
Install, configure and maintain new and existing IT infrastructure
Ensure AV equipment, data projects, TV and computers are always functioning


The successful candidate will have:

At least 3 years’ experience in a similar role/position
Preferably within the education industry, proactively demonstrating a strong client focus to staff, teachers and students.
Excellent communication skills (written and verbal) along with a high level of attention to detail and proven aptitude for analyzing and resolving operational problems
Strong organisational skills
Ability to work within a team environment and autonomously without supervision
The benefits:

A rewarding remuneration package is on offer, including time off in lieu for additional work where required during peak periods
Work for a stable and growing organisation which offers long-term job security and opportunities for career development
Application

If you feel you have the skills and experience needed to match this role, we would love to hear from you. Please send your CV and cover letter to itsupport@koi.edu.au. Please ensure your application includes a one-page cover letter detailing your suitability for the role and a copy of your resume

For further information and/or a position description, please contact the KOI IT Team at (02) 9283 3583

Please note:

Only shortlisted candidates will be notified of the outcome of their applications
These are permanent positions on offer, so we are only able to consider applicants with the right to live and work permanently in Australia (PR or Australian citizen)

Due date 19/Feb/2023

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