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accc网站找到了一个pdf文件
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwik-8zxx6r5AhVj0nMBHbYuDFsQFnoECBwQAQ&url=https%3A%2F%2Fwww.accc.gov.au%2Fsystem%2Ffiles%2F1449_ACL%2520Motor%2520vehicle%2520sales%2520and%2520repairs_FA_WEB.pdf&usg=AOvVaw2eiYhlhs5eWrCm1diRpJi0
Logbook and service manual claims
Consumer guarantee rights cannot be excluded by contract. The consumer guarantees apply regardless of any other
warranty offered by a manufacturer and there is no requirement under the ACL for a vehicle to be serviced by a dealer for the consumer guarantees to apply.
Accordingly, an independent repairer can service a vehicle without affecting the consumer guarantees.
You should also be careful to avoid misleading statements that consumers are required to service their vehicles at
a dealer or they will void their rights.
A false impression that this is the case may be created by information contained in materials supplied by manufacturers, such as in logbooks and service manuals,
and in some cases, verbal representations made by dealers. Logbook and service manual claims that may be
misleading include:
1. Explicit statements that dealers must carry out services and repairs.
2. References to dealers (instead of repairers generally) in the context of information about servicing or repairs.
Note also, if the manufacturer’s warranty requires a vehicle to be serviced by a dealer, this may constitute
anti-competitive conduct under the Competition and Consumer Act 2010. Separately, if an independent
repairer causes a defect, the consumer must seek a remedy against the independent repairer.
Non-disclosure agreements
Consumers are legally entitled to rely on consumer guarantees irrespective of whether they sign confidentiality
agreements. If you insist consumers sign a confidentiality agreement before providing a remedy you may be at risk under the ACL provisions that prohibit misrepresentations.
谷歌翻一下
日志和服务手册索赔
不能通过合同排除消费者保障权利。消费者保证适用于任何其他
由制造商提供的保修，并且 ACL 没有要求经销商对车辆进行维修以适用消费者保修。
因此，独立维修商可以在不影响消费者保障的情况下维修车辆。
您还应该小心避免误导性陈述，即消费者必须在
经销商，否则他们将失去其权利。
制造商提供的材料中包含的信息可能会造成这种情况的错误印象，例如日志和服务手册，
在某些情况下，经销商的口头陈述。日志和服务手册声称可能是
误导包括：
1.明确声明经销商必须进行服务和维修。
2. 在有关维修或维修的信息中提及经销商（而不是一般的维修商）。
另请注意，如果制造商的保修要求车辆由经销商维修，这可能构成
2010 年《竞争与消费者法》规定的反竞争行为。另外，如果独立
修理者造成缺陷，消费者必须向独立修理者寻求补救。
保密协议
消费者在法律上有权依赖消费者保证，无论他们是否签署保密协议
协议。如果您坚持消费者在提供补救措施之前签署保密协议，您可能会面临 ACL 禁止虚假陈述的规定的风险。
补充内容 (2022-8-3 21:44):
accc pdf文件地址：
https://www.accc.gov.au/system/files/1449_ACL Motor vehicle sales and repairs_FA_WEB.pdf |
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两机三镜，再战纽西兰 (2012-4-14) 老陶 
发表于 2022-8-3 21:35
