Samsung Customer Service Plaza - \"WE ARE HIRING\"

KDS摩斯狗

Customer ServiceOfficer

Samsung Customer Service Plaza currently seeking to employ a CustomerService Operator for a fast-paced and busy environment.

This is an opportunity to join a high volume Samsung service centre thatprovides a state-based service solution for the consumer electronics industry.

You will be involved in maintaining a database of warranty claims andcontributing to the effectiveness of the team ensuring high level of customerservice are provided.  


This role will involve:

- Data entry tasks inputting customer details and information into companyinternal CRM system

- Liaising with field technicians, internal and external stakeholders whenrequire  

- Managing all warranty data and information for Samsung customers

- Service calls booking conformation with all customers as required

- Providing outstanding customer service and professionalism at alltimes
Applicants must have;
- High attention to detail and accuracy
- High level of verbal and written communication skills
- Excellent customer service skills
- Great time-management skills
- Excellent presentation
- Intermediate experience with Microsoft Office suite (notably Excel)

To apply for this position, please send your resume to amy.p@cspmelb.com.au and we will contact you within a week. Thank you.