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Lots of cuddles to LZ!
Other than giving your son lots of cuddles, kisses, love and support...
I suggest:
First, start looking for another cc. Let them know about your current situation. I am not sure about ccs but a lot of schools give priority to children with special circumstances. Explain to your son that the existing cc is not good enough for him as the other children are not nice and the teachers are not kind and helpful. Make him understand that it's not his fault that he need to change cc. Once you find a good cc, take him along for a visit.
Secondly, complain in writing to the director about the overall handling of this event, focusing on: (1) bullying/abuse not being detected and dealt with; (2) lack of professionalism by asking you to apologize to the other parent face to face, rather than finding out the circumstances of the attack/fight; (3) "labelling" your 3 year old son as having a violent tendency, again, before understanding what provoke his behaviour. Then, make a general complaint about the Chinese teacher, on how the way she handled the event was unprofessional, and how you found her response to your follow-up questions irresponsible and unkind, but make this complaint brief. Finally, acknowledge that whilst most of the teachers and staff are helpful and your son did enjoy some good time there, your were nevertheless disappointed on the general lack of professionalism and standard protocol, and insufficient support on your son who has already tragically lost his dad.
The purpose of the complaint is to bring the behaviour of this Chinese teacher to the attention of her superior so he/she can deal with her appropriately. Don't expect to get an apology from the Chinese teacher, it won't be a sincere one anyway.
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