TOMMY 折上折--EXTRA 30%＋ADDITIONAL 15% 没有购买金额限制。

ORANGEHOUSE

我打电话并email complain 了运费
Hi,
 
I wonder why international shipping fee has been increased to $69 on checkout page??!!!
It says clearly on shopping cart page that 'We will gladly ship your order to your choice of more than 100 countries around the world for only $44.95.
I was so frustrated to see the final shipping cost on checkout page after couple of hours shopping on your website!
然后他们客服书面回复了
Thank you for contacting Tommy Hilfiger!

As stated on the previous email response that we already sent you, the shipping cost has not increased. It is currenlty $44.95. If you see something different, please send a copy of the screenshot showing the charge.
 
Tommy.com apologizes for any inconvenience this may cause.

If you have any further questions or concerns, please contact us via phone or email.

Sincerely,
Maria
Tommy Hilfiger USA
Tommy Help
1-888-Tommy4U
1-888-866-6948
tommyhelp@usa.tommy.com
usa.tommy.com

[ 本帖最后由 ORANGEHOUSE 于 2011-11-19 09:20 编辑 ]

gogonorth

原帖由 ORANGEHOUSE 于 2011-11-19 09:19 发表
我打电话并email complain 了运费
Hi,
 
I wonder why international shipping fee has been increased to $69 on checkout page??!!!
It says clearly on shopping cart page that 'We will gladly ship your orde ...

MM 真的有心，我完全没有想过去COMPLAIN 这件事情，就是以为运费成本上涨了。

侃侃

气煞，还是没法子注册！
看中了几件，估计没戏了～

侃侃

搞定了，不过点错了多购了两条一样的羽绒服，请问如何处理？

ken993

有人要团购的么？

帮我买点， share 一下邮费！！
有的话站内短信

马到成功

原帖由 侃侃 于 2011-11-21 15:09 发表
搞定了，不过点错了多购了两条一样的羽绒服，请问如何处理？

打电话过去取消整个订单，然后上网重新订

美国电话1888 866 6948

侃侃

昨天结账时运费$69...

原帖由 ORANGEHOUSE 于 2011-11-19 09:19 发表
我打电话并email complain 了运费
Hi,
 
I wonder why international shipping fee has been increased to $69 on checkout page??!!!
It says clearly on shopping cart page that 'We will gladly ship your orde ...

shirley022

我就complaint 过的,当时收到2件衣服,颜色不对,他们就扣除了这2件衣服的费用,又扣了10块运费.

karenf

THANK YOU FOR YOUR RECENT ORDER 422449.  DUE TO AN INCREASE OF
INTERNET FRAUD, WE NEED TO VERIFY THAT YOU THE CARDHOLDER
AUTHORIZED THIS PURCHASE.  IN ORDER TO PROCESS YOUR SHIPMENT WE
NEED TO VERIFY YOUR ORDER PLACEMENT, INCLUDING YOUR BILLING AND
SHIPPING ADDRESSES AS WELL AS THE CREDIT CARD NUMBER AND EXPIRATION
DATE.PLEASE CONTACT US AT 888-TOMMY4U.  WE APOLOGIZE FOR ANY
INCONVENIENCE THIS MAY CAUSE.

SINCERELY,
TOMMY.COM CUSTOMER SERVICE


这个怎么办啊

豆豆想笑

昨天收到包裹了，尺码不太准，男士休闲裤，短裤和T恤比他家size chart上写的偏大，正装裤尺码又是正常的

侃侃

MARK一下啦～

原帖由 马到成功 于 2011-11-22 06:58 发表
打电话过去取消整个订单，然后上网重新订

美国电话1888 866 6948

杯具

THEXTRA15 这个CODE没法用呀
而且貌似只能有一个PROMOTIONAL CODE吧？
lz教教我在哪里输入的呀

icedcoffee

原帖由 zn7726 于 2011-11-18 13:56 发表
tommy的polo, 我觉得比RL的穿着更合身. RL的都太长了, custom fit也长.

DFO里的tommy简直就是玩笑. DJ打折力度都大过那里.

同感。

HELIU6632

THEXTRA15  过期了

gogonorth

发EMAIL 投诉了运费涨价，回复跟我说：已经下的订单和将来的订单运费都是$69.95 不可以改变了~~~ 最悲催的是 还有3件衣服没有货了，直接就给我说那3件衣服的订单已经取消，其余的已经邮寄了， RP 呀 RP。。。。。