求助~有关banking interview 问题~谢谢！！！

mabelzuo

今天接到电话，通知我下周三去interview.
我申请的职位是 customer service representative/ advisor，比较entry level 的工作，因本人没有什么经验~
那个manager电话里说， the interview is a bit different, like a practice to see how you react..似乎是让我直接和客人说话 看我如何应变吧。。
第一次比较正式去面试，想请有banking经验的大虾来帮帮忙 我应该注意些什么呢？ 会问些其他什么问题吗？
many many thanks~!

mabelzuo

  没有人遇到过这样的interview吗？

小Will妈妈

It sounds like you will have to do role play in your interview. He probably wants to check your customer services skills. The scenarios can be;
1. Customer would give you some hints about his personal needs, you should be able to pick it up and sell him banking products
2. Complain handling. E. g. If you have an angry customer in front of you, how can you turn the negative experience into positive?  Just Google on this, basic stuff could be: empathy, listening, understanding, confirming. And remember: try to sell customer some banking products

The main points are: Services & Sales

mabelzuo

Thanks heaps for ur answer!

redappletree

态度好，耐心听客户的话了解他们到底要什么，说一些诸如：i can understand your concern之类的，不能当场解决的问题最好给人家一个时间说多久之后给人家一个答复。
加油加油！

mabelzuo

谢谢 ！平常心 试试看~