TPG ADSL2+ homephone 电话没有拨号音

fyter211

租的房子，上周五刚装的TPG ADSL2+ homephone。 TPG打电话说安装已经成功，网络和电话服务也都是active的状态了。用手机拨听起来是通的，可是电话机根本就不响；拿起电话也根本没有拨号音，电话屏幕上显示“check tel line”。

给TPG打电话，等了一天给我回了个email说“This is to inform you that your ADSL2+ with Home Phone service has been installed at the MDF (Main Distribution Frame) cabinet in your apartment complex. Dial tone and service continuity has been tested/proven at your MDF on Vertical A  Pair 3 and it was tagged with your unit's address.

    The technician who conducted the service installation at your MDF reported that your pair of wiring/connection cables on your side of the MDF from your home unit is either missing or not available or could be occupied/in use by an existing service (either active or inactive).”

还说 In case you cannot contact a local/private technician, you may contact TPG and request for a technician on site to cross your boundary of responsibility and do the MDF jumpering task. Please note that for TPG technician to do the job, there will be a fee of $99 as indicated on the TPG website.真黑啊！
搞不明白到底怎么回事。租房子的时候，中介说电话线是connected， 只需要activate. 有没有TZ遇到过这种情况，给指导下呀？先谢了：）

fyter211

郁闷，联系中介，中介也不理我。

宸依

LZ最终怎么解决的？

qqinxl123

宸依 发表于 2013-10-28 23:14
LZ最终怎么解决的？

lz的问题据我所知因为线分为optus,telstra....如果你用的telstra的线,装的optus网。。。就会这样

宸依

qqinxl123 发表于 2013-10-28 23:37
lz的问题据我所知因为线分为optus,telstra....如果你用的telstra的线,装的optus网。。。就会这样
...

我是一家公司申请的呢。

ddwinchina

联系中介。把这个书面证据给中介，中介就必须给修好，要不告死她。

这种属于internal的问题，是房东和中介必须维护好的范围。

TPG只要到MDF保证了，你就告不倒他