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我现在也是Exetel Naked Adsl2的用户, 打算换到MNF。先网上enqure MNF，一个印度的女士打电话给我，说不能Churning,要重新安装，需两个星期。心里很不爽，联系whirlpool上的MNF代表Jared Lee，以下是其答复：
Exetel offers different broadband solution which can be provisioned under different wholesaler.
If you're on Naked ADSL2+ via Exetel, it should have been provisioned under Optus network and we should be able to churn it.
Have you contacted Exetel and ask if they are able to provide you your DSL Service ID?
If you have the DSL Service ID, we can use that ID to churn the service over. If Exetel can't provide one, they you mostly likely have a different type of broadband solution. Best you check with Exetel first.
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马上联系Exetel， 拿到DSL Service ID， 如：EXE#000000XXXXX。
再联系Jared Lee，以下是其第二次答复：
Churning takes 3 business days to complete. During the 3 business days period, you won't experience any downtime until the day of cut-over.
We will send you your new DSL username and password before the cutover so you can change them in the modem router after the cutover.
Once your service has been cut-over, Exetel should received their service loss report from their wholesale provider therefore you won't have to call them to terminate the service.
If you ready to transfer the service, please give our customer service a call on 1300 731 048 and they will assist you with the churning process.
希望以上信息对要转broadband的Exetel用户有用。 |
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