面试中遇到的一个问题（分分仕侯）

sunshinelily

在面试中遇到这样一个问题，大概是这样：describe a situation that the work(不记得是working 还是accounting了）unacceptable and you have to work to improve it?

当时就愣住了，因为没准备过这个问题。现在想想，，还是不知道应该怎么回答。各位高人，不知道有什么建议呢？就怕下次还碰到类似的问题，真不知道该从哪方面入手去回答。

keke

举例说明。难道你以前从来没有遇到这样的事情？从你实际经验中找一个例子，如果实在没有，就讲一个其他克服困难，解决问题的例子。

cheapers2003

lz没有提出你的工种，我就用个通用的回答。每个工种基本都有paperwork。你就指出你以前部门的documentation filing system 有些问题。不利于维护，不利于检索，不利于其它部门查阅之类。然后你给重新建立一个filing system。具体结合你的工种。这么晚了，不容易，分分来点好吗？

sunshinelily

是会计。

我想到的是说，我要做excel,但现在存在的格式很花时间，于是我又重新作乐一个魔板。
不知道这个例子可以不？因为我都不知道提问人得意图，不是也有这样的说法吗“人要适应环境，不是环境适应人“，不知道我是不是想得太多了呢？ 还是就应该按照正常思维去回答这个问题？

william.wangzy

通常回答这样的问题，考官想得到一些你有没有改善过工作流程，建议拟采用STAR(Situation, Task, Action and Result)方法回答会更有效果，把你上面的Excel case好好组织一下，下面是我

The situations at xxx when I was relocated to Shanghai in 2002 are, all employees had authority to order stationary. This created problems such as over supply, duplication, many invoices from different suppliers, inability to negotiate good price. One of my tasks as xxx was to implement effective controls and improve our purchasing so the action I have done was to immediately implement a procedure whereby all stationary orders had to be placed via the receptionist, who had authority to place the orders and contact the suppliers. Any specific/unusual orders were to be approved by me.  I took the time to gain the buy-in of management and then all employees, it comes to a positive end where everyone was happy to follow the new procedure. The result was great – no more duplicated orders and a far more attractive purchasing rate by using one supplier exclusively

额地神啊

原帖由 william.wangzy 于 2009-11-8 11:26 发表
通常回答这样的问题，考官想得到一些你有没有改善过工作流程，建议拟采用STAR(Situation, Task, Action and Result)方法回答会更有效果，把你上面的Excel case好好组织一下，下面是我

The situations at xxx when ...

这个STAR好，受教了，明天给你加分

rrkyd

谢谢分享。

redappleau

学习了，thanks for sharing:)