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[IT] 推荐工作:Desktop Remote Support Engineer [复制链接]

发表于 2009-10-21 20:38 |显示全部楼层
此文章由 gloucester 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 gloucester 所有!转贴必须注明作者、出处和本声明,并保持内容完整
Responsibilities


•        Taking jobs from the Incident Management queue (Clarify) to support hardware and software within the Optus environment;
•        Provide local 2nd level desktop support to Windows XP environment;
•        Help to create additional remote site tools;
•        Contribute information and articles to technical KB database
•        Assist in the refinement of remote site support processes at weekly meetings;
•        Understand and consistently exceeded the Service Level Agreement for the customer account;
•        First line of defense to assess cases that are not related to the IT Desktop Break/Fix group.

Candidate Profile

•        At lease 2 years experience in a similar environment;
•        Degree or technical certification;
•        Strong customer service skills;
•        Excellent communication and interpersonal skills gained in a customer service environment;
•        A creative thinker, this person demonstrates initiative and is willing to go the ‘extra mile’;
•        Track record of being a team player, in a changing environment.

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公司HR今天刚收到信息,合适的筒子请给我信息,然后给我简历,我帮你们内部递交上去。自己知道找工作多苦,希望能帮到大家。
推荐成功了我还有提成
加油!
PS:版主,是不是提供工作信息就会给我加分啊:)
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