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Thirteen Tips for Riders
We know that riders want to go from A to B in the easiest, most pleasent, and most cost effective way possible. Here are our top thirteen tips to help your driver make that possible.
Don't book until you are ready and waiting! If you're still in the pub/still getting dressed/still sitting on the toilet/still finishing your dessert, don't book (Yes, these are actual situations!). Check progress on the app and be ready to get in the car when we pull up.
Know where you are! Ensure that you are where the app says you are; check the address and don't just rely on the pin.
Stand somewhere safe and legal. If you stand at a taxi rank, bus stop/lane, clearway, or other place where a driver can't legally stop, they probably won't. Try a side street or somewhere easily accessable.
Keep an eye on the app on your phone, and answer your phone it if it rings. See where your driver has stopped on the app, they may be around the corner if they can't stop where you requested. They'll likely try to call you in busy areas, so listen out.
No alcohol in the car. Whether it's legal or not, we don't want to cut our night short because you spilt your beer, and you don't want a cleaning fee.
No food or drink in the car. Again, we don't want to have to clean up after you and have our car smell of pizza all night. Finish up before you book.
Be respectful of your driver and their car. Dont put your feet on the seats, don't be rude, don't open the glovebox. Always wear a shirt and shoes.
We're usually happy to change the radio station or let you put your own music on, but have the courtesy to ask first. We want you to have fun, but belting out Justin Bieber at 150dB and dancing like it's a club is distracting and unsafe.
If we have water, it's one per trip, not one each. If you want more than one, perhaps offer your driver $1 a bottle. If you're on a very short trip, have the courtesy not to take the water.
Don't expect your driver to wait in the drive through at Maccas. Your driver may not mind, but don't be offended if they won't, our time is more valuable at peak times than the amount we get for waiting.
Put your destination into the app before we get there, that way we can get going straight away.
Unless you have a serious issue, rate your driver 5 stars. Reward your driver for the service that is provided (not the price - Uber sets that) - clean, polite, safe, and efficient service is 5 stars
SAFETY, SAFETY, SAFETY! Put your seatbelt on, don't distract your driver, dont ask them to stop somewhere dangerous or illegal. |
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