面试经典问题， NEGOTIATION SKILLS

小东西

经常回来面试中被问到举例说明你有很好的NEGOTIATION  SKILLS。 我总是想不出很好的例子。有一次我说了一个买房子的时候跟中介协商价钱的例子来证明我的Negotiation  SKILLS， 但是好像不够切题。请问大家有什么好的例子吗？ 我的工作中又确实没什么好NEGORIATE的。

rich8rd

俺的个人体会是negotiation skill的回答主要要侧重 1 怎样make compromise，怎样finding a common middle ground to work from, 2. listening skills, the ability to comprehend and understand other's current and potential need. 3. problem solving, 怎样提出solution 最后达到效果。 4. focus on the issue,跟别人negotiate时不涉及其他personal 或者 business issue.  回答这类问题仍然要按照回答interview questions固有的STAR 模式，也就是  situation, task, action, result. 大部分这类问题的回答interviewer都知道大家是靠吹的，所以要表达能力和语言组织能力和最后强调一下action 和result更加重要。可以选择的case和scenario很多，可以是external customer的例子比如和客户，合作伙伴的negotiation,或者internal customer比如与其他部门的negotation.

这里随便举个working with internal customer的例子比如 once we have a conflicting with with our marketing director with regards to how the project documentation should be structured and formatted,we have a deadline of delivering product documentation to the marketing team and then to the customers in 5 days. i have approached the marketing director initially to discuss the issue, i also consulted our project manager on what documents format conventions are. having understood the technical requirements and the formatting conventions from the discussion with them, I have realized that the issue arises from the marketing team does not understand the software architecture and hence consider the document a user-guide type of document. having identified the conflict, I have worked overtime to enhance the both the technical aspects and the formatting aspects of the document together with the marketing director and our project manager, and resulted in mutually agreeable product documentation before the deadline. We have since established a library of pre-approved set of document templates for future usage.   

这个例子有点偏于conflict resolution不过基本上让我说的话就是忘这样的套路上套词儿。

小东西

谢谢楼上的回复。 非常详尽。 我上次举例的时候说了根同事SHARE WORKLOAD 的问题 NEGOTIATE， 当时一点都没准备就说了，答完了财觉得这个例子太糟了， 难怪人家不要我。 你这个例子很好， 开阔了我的思路。 谢谢 :)