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本帖最后由 bombhuauto 于 2014-8-23 12:29 编辑
Level 2 cloud-application support engineer
Required Skills
Demonstrated ability to troubleshoot the most difficult technical issues
Providing software customization assistance
Excellent written and verbal communication skills
Strong personal commitment to quality service
Ability to understand and communicate complex technical systems
Proven ability to maintain a professional demeanor when handling complex user issues
Bachelors or higher in Computer Information Systems or equivalent experience in a related field
Strong experience working with dynamic HTML components: AJAX, Java/JavaScript, CSS, XML, HTML, XHTML
Strong experience working in Java or similar backend programming language
Experience and understanding of Object Oriented Design
Experience with relational databases such as MySQL, Oracle
Working knowledge of the components in a web applications stack
Solid background in Linux, UNIX or other OS
Excellent written and verbal communication skills in English - with the ability to clearly articulate solutions to complex technical problems
Ability to work with high-value customer administrators and developers
Excellent time management skills
Preferred Skills
Experience troubleshooting and optimizing web application performance
Experience developing web applications
A fundamental understanding of IT service management and the ITIL business process
Prior experience with ServiceNow platform.
Experience
Experienced professionally or academically in a technical role
Excellent troubleshooting solutions in a complex technical environment
【preferred】Prior knowledge and ability to collaborate with Network/Cloud infrastructure teams |
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Yarra Valley品酒记 (2008-12-22) 飞天小猪 
发表于 2014-7-27 20:43
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