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本帖最后由 dylangg 于 2014-7-6 13:49 编辑
联邦银行（Commonwealth bank) 老板 Ian Narev 对CBA的上亿财务规划丑闻公开致歉
联邦首席执行Ian Narev 对在该行上亿财务规划丑闻中遭受损失的客户表示了无保留的歉意。
上星期呈递的参议院报告发现由于联邦银行财务规划员将客户的资金未经同意进行高风险投资，致使联邦银行的客户遭受了上亿的损失。
议会报告已要求皇家委员会介入此事件。
Narev先生表示，该行以前的财务规划是“不可接受的”，并表示他正在发起一项计划补偿投资人损失。
但他不会说多少该计划所涉及的金额，或有多少客户可能会受到影响。
他在一份声明中表示： 在2003 至2012 期间，联邦银行一些顾问提供的糟糕的财务建议，造成投资人的财务损失和痛苦，他真的很抱歉。
“我们今天在这里是因为我们最终感同身受， 认清我们的长远规划是为了保证和增进人民，企业和客户的财务状况，而自醒：”什么是正确的事情'，“他补充说。
“我们或许早就应该这么做了，但做正确的事情永远不会太晚。”
该银行已承诺对2003年9月和2012年7月之间从财务规划和财务智慧项目收到财务建议的客户提供免费的评估。
如果评估发现客户收到糟糕的意见，联邦银行的“独立客户保护协会” 将会做出相应的补偿报价。
该银行表示将对客户公开联邦银行复核将使用的信息，并希望客户提供对此进程有帮助的任何资料。
如果客户觉得赔偿金额不足，银行说，他们可以向一个独立的裁审会申诉，CBA将受该裁审会决定约束。
该银行说，客户将不会受审查结果约束。他们仍然可以继续对金融服务申诉专员提出他们的要求，或寻求其他法律救济。
联邦银行表示这个过程将由独立的专家团监督。 专家团会定期公开自己的报告。
该银行已建立了一个网站，受影响的客户可以上网注册复查。
Commonwealth Bank boss Ian Narev says sorry for multi-million-dollar financial planning scandal
Commonwealth Bank chief executive Ian Narev has apologised unreservedly to customers who lost money in the bank's multi-million-dollar financial planning scandal.
A Senate report handed down last week found Commonwealth Bank customers lost hundreds of millions of dollars after financial planners put their clients' money into high-risk investments without their permission.
The Senate report called for a royal commission into the affair.
Mr Narev said the bank's previous performance in financial planning was "unacceptable" and said he was launching a program to compensate people who had lost money.
But he would not say how much money was being put aside for the program, or how many customers could be affected.
"Poor advice provided by some of our advisers between 2003 and 2012 caused financial loss and distress and I am truly sorry for that," he said in a statement.
"We're here today because we ultimately, having listened to the sentiment, looked at our vision to secure and enhance the financial wellbeing of people, businesses and customers and asked ourselves: 'What is the right thing to do?'," he added.
"It may be that we have done that later than we might have, but it's never too late to do the right thing."
The bank has committed to offering a free assessment to customers who received advice from Commonwealth Financial Planning and Financial Wisdom between September 2003 and July 2012.
If that assessment finds the customer received poor advice, an "independent customer advocate" funded by CBA will make a compensation offer.
The bank says it will make available to customers the information it uses to conduct the review and asks customers to provide any information they have to the reviewers.
If customers feel that compensation offers are inadequate, the bank says they can appeal to an independent panel whose decision will bind CBA.
The bank says customers will not, however, be bound by the outcome of the review and can still take their claim to the Financial Ombudsman Service or pursue other legal remedies.
CBA says the process will be "overseen by an independent expert who will make their periodic reports public".
The bank has created a website where affected customers can register for the review process.
http://www.abc.net.au/news/2014- ... ing-inquiry/5568504 |
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