又到Ebay总结经验的时候了（顶楼有随想随添的101小TIPS)

Mylittlelover

说实在的我对自己的网站的期望值可能一开始就不是很高, 我只希望, 1. 我的批发客户挑选东西可以更方便, 更直观, 省得我劳什子去做什么目录册..... 2. 吸引一部分eBay的老客户过来, 如果靠口口相传, 能发展一些新客户那是更好, 在目前我压根没有让自己的网站取代eBay店铺的想法, 而只是一个必要的补充. 所以, 一开始我就没有花大力气去宣传.

一般性我eBay上的客户旺季每天有60多个, 淡季有4,50个, 如果这部分客户里面的10%能转过来, 已经是算OK了.

水晶靴

原帖由 了然在心 于 2007-11-10 01:04 发表


好充实啊！3、5年内都不用考虑出去上班了。

问个问题，水晶你觉得等宝宝大了以后，你会选择照旧还是出去工作呢？（假设ebay的情况还是现在这样的话）。

应该说，如果EBAY还是这样，50%的可能是我就出去工作。但是有计划再往大做一做。

另外50%的可能性是，如果有一份自由度很大，自己真的很喜欢的工作，那么会考虑。

不过多半不出去了。懒散惯了。。。只计划未来三个月的事情。

水晶靴

原帖由 Mylittlelover 于 2007-11-10 22:33 发表
说实在的我对自己的网站的期望值可能一开始就不是很高, 我只希望, 1. 我的批发客户挑选东西可以更方便, 更直观, 省得我劳什子去做什么目录册..... 2. 吸引一部分eBay的老客户过来, 如果靠口口相传, 能发展一些新客 ...
一般性我eBay上的客户旺季每天有60多个, 淡季有4,50个, 如果这部分客户里面的10%能转过来, 已经是算OK了.  

是指那个报告里的人流量吗？


最近学着看报告。周五还是生意最旺的时候。
中午两点和晚上8点卖出最多。

Unpaid的交易占11%。

EBAY/PAYPAL 费用，占16%，高了些。有些卖家只占7%左右。不过我的国外卖家多，也没办法。

[ 本帖最后由 水晶靴 于 2007-11-12 10:24 编辑 ]

Mylittlelover

是每天发的包裹数, 按每周7天平摊.

我跟你完全不一样哎, 我似乎是周二周三比较旺, 周日经常滑铁卢. 晚上9-11点比较HOT, 至于unpaid就起伏很大了, 有时候2%, 有时候14%, 也没有明显特征.

EBAY/PAYPAL费用的比例哪里看来着? 我的比例一定巨高无比!!  粗粗算都超过20%了.

水晶靴

SALES REPORT里看。有FEE这项，把Net eBay & PayPal fees除总SALES，就出来了。

EBAY/PAYPAL如果有20%，那是挺多的。我看那些POWERSELLER的统计，多半在15%左右。控制得好的，10%。
所谓控制的好，就是拒收PAYPAL。


一天60样，OMG! 绝对是我的榜样。。。你就别谦虚了。。。

Mylittlelover

原帖由 水晶靴 于 2007-11-12 14:17 发表
SALES REPORT里看。有FEE这项，把Net eBay & PayPal fees除总SALES，就出来了。

EBAY/PAYPAL如果有20%，那是挺多的。我看那些POWERSELLER的统计，多半在15%左右。控制得好的，10%。
所谓控制的好，就是拒 ...

你那SALES是NET的, 不含邮费吧? 我都不好意思说了, 快奔着30%去了......

我的SALES其实是和你差不多的, 所以其实你比我更快速高效才对, 偶这一年都在瓶颈搁着呢, 光顾着带孩儿了.

水晶靴

哇卡卡，恭喜恭喜！

当然是NET、不含邮费啦。。

丫玛鱼儿

呼，终于看完了，39页！！不过学到很多很多，我要打印出来，慢慢学习

[ 本帖最后由 丫玛鱼儿 于 2007-11-17 21:04 编辑 ]

水晶靴

我的页面显示才20页7

最近生意忙了很多，看来EBAY开始PICKUP了。。。


另外：
Postage Calculator for Domestic and International Postage Launched  

Australia Post has been working with both eBay and Oztion to create new simple to use postage calculators that will automatically calculate Australia Post domestic AND international postage costs.

Great news for sellers who want to:

Increase sales - listings that include calculated postage costs are more likely to end in a sale.
Improve efficiency - no need to manually research and calculate postage costs.
Save time - emails from buyers about postage costs will be reduced.
Speed up checkout - pre-filled postage details make it easy and quick for buyers to checkout.
Build customer loyalty - up-front, accurate postage costs enhance the buyer's experience, building trust and the chance of repeat purchases.

[ 本帖最后由 水晶靴 于 2007-11-19 16:57 编辑 ]

水晶靴

eBay Cracks Down on Conditional Payment Methods

As part of ongoing efforts to make eBay a simple and easy marketplace for buyers there are new rules in place preventing sellers from making payment methods conditional.


If you offer a particular payment method in a listing you may not selectively limit how that payment type applies. In particular:


1. A seller offering PayPal cannot say it's available for international purchases only.
2. A seller who accepts credit card payments cannot say that they only accept them for items over a certain value.
3. A seller who accepts cheques must make it clear that the cheque needs to be accepted by an Australian bank or they must restrict sales to Australia only.

HNREN

一个信用等级为0的美国用户拍了我卖的一个东西，发了几封信都没有回音，郁闷，估计是收不到钱了，有什么方法可以限制信用等级的人来拍吗？比如说好评10个以上才可以拍之类的？

水晶靴

原帖由 HNREN 于 2007-11-20 21:45 发表
一个信用等级为0的美国用户拍了我卖的一个东西，发了几封信都没有回音，郁闷，估计是收不到钱了，有什么方法可以限制信用等级的人来拍吗？比如说好评10个以上才可以拍之类的？

10个才能拍好像不行。


可以有以下限制：
Are registered in countries to which I don't post

Have a feedback score equal to or lower than -1，-2，-3

Have 2 Unpaid Item strikes in the last 30 days

Have bid on or bought my items within the last 10 days and met my limit of 1－10（选择1－10样买家可以拍的数量，限制恶意竞拍的人）
     Only apply this block to buyers who have a feedback score equal to or lower than 0－5（选择0到5个好评）



Haven't gone through phone verification
      Only apply this block to buyers who have a feedback score equal to or lower than 0－5（选择好评数0－5，如果好评数低于，比如说5，就不让他BID；要BID，需通过你的电话验证）


这个在登录产品时，在BUYER REQUIREMENT 里找。

如果刚开始做，则要权衡一下。BLOCK BIDDER的方法，会少很多买家竞拍。

HNREN

明白了，多谢！

水晶靴

今天问人要FEEDBACK。
很快收到一个回复，说：对不起，得圣诞节之后才能给你留反馈。买的这个东西是给我兄弟的，而他没事喜欢查我的FEEDBACK。

这个理由强~

丫玛鱼儿

你还要得到，我常常去要了，问人家收到没有，人家说收到了，很喜欢，然后我叫她给我反馈，人家就不理我了，我卖了50多个东西上，现在名字后面只有20，气都气死我了。

了然在心

感情ebay没有规定时间内不作评就默认好评的啊！这对卖家真是不公平。

水晶靴

原帖由 丫玛鱼儿 于 2007-11-29 18:45 发表
你还要得到，我常常去要了，问人家收到没有，人家说收到了，很喜欢，然后我叫她给我反馈，人家就不理我了，我卖了50多个东西上，现在名字后面只有20，气都气死我了。

我至今有300个反馈没有要到.有时是因为买家期望太高,有时是自己客服不到家,不过,兼职妈妈和兼职卖家,生意上很难做到100%让别人满意,妈妈的角色还是更重要一些.:)

水晶靴

原帖由 了然在心 于 2007-12-6 02:28 发表
感情ebay没有规定时间内不作评就默认好评的啊！这对卖家真是不公平。

太不公平了.我觉得淘宝的规定合理些。

这是在论坛上有人发起的帖子，我觉得实在是太正经了，果真楼下就有人开涮了：
Powersellers seem to encounter their fair share of difficult buyers, there are two feedback threads pinned on the Round Table with lots of viewpoints expressed.
Sometimes powersellers get stumped at how to deal with feedback issues.
Please post your feedback tips here to help other powersellers.
Ozish (Marc) has posted this all over the boards, I feel it is an excellent post and one that could benefit powersellers.
Feedback is not a reward for the person that receives it. It is information for people that will be dealing with that person in the future.
So feedback left for a buyer is information for future sellers (and to a lesser extent buyers) that deal with that eBay member.

To leave feedback that only states that the buyer has met their payment obligation is to leave incomplete information for those people.

If you have respect for the wider eBaying community, you will do the right thing and wait until the end of the transaction (that is, when all is known about the transaction), regardless of whether you end up leaving feedback first or not.

这是某个回复：
Alems top tips for getting 5 out of 5 stars on the new feedback system.

1) Describe your item as used, dirty and broken, then send a brand new. And to be certain send double of what was purchased.

2)Ring the buyer every 20 minutes to advise how the order is going and follow the courier/ postman so you can also call them with updates as to how far away the purchase is.

3) Invent a teleportation device so the buyer can get the goods within 5 minutes of clicking buy it now. Or post the item as soon as the sold email comes through regardless of if payment has been received. This way when you finally get the payment some 5 days later the buyer would get the goods the next day.

4) Pay the buyer for shipping, why would you want to charge the cost of shipping? This way the buyer can be satified they didnt over pay shipping. Or allow the buyer to pay what ever they feel is enough..
.
.
.

What about a tips for eBay thread?

Change the questions to something more resonable.

Was the item as described?

Did the seller answer all your questions?

Was the postage time as descirbed?

And get rid of the postage cost one. I have a great deal with shipping companies and subsidise most shipping locations to make them cheaper. The eBay postage centre recommended shipping providers charge double what I charge my customers.

So why is it that I get 4 1/2 stars for shipping costs. Yes the cost is more than a postage stamp. Yes the size of the shipping is much larger than a letter. So how can a buyer comment on the cost of shipping unless they have experience in shipping larger items.
Alem


果真这个回复一出，大多数人都说awesome, fantastic.这个才是大多数卖家身遭的真实处境。。。。

水晶靴

还有最近EBAY 新出的计算邮费的功能，简直是让人笑掉大牙，平均报价比我给客人的报价高50%-100%。

水晶靴

邮费的问题：
最近EBAY 论坛上有个很好的置顶贴，很多我的问题，原来众多经验卖家也遇到过。

欢迎大家讨论。

How do you ship items within Australia? (e.g. Australia Post, Registered Post, Prepaid satchels etc…)
How do you ship items cross-border? (e.g. Australia Post, Couriers such as TNT, Air mail, Sea mail etc..)

Under the PayPal Buyer Complaint Policy and the Buyer Protection Policy, sellers must provide proof of shipment when a buyer claims the item was not received. Currently, acceptable proof of shipment includes:

1. A faxed copy of the shipping receipt that includes the buyer's delivery address. You can get this from Australia Post's Registered Post and Australia Post's Registered Post International, or

2. A shipping code that PayPal can use online to view the shipping status and the buyer's delivery address. You can get this from TNT, DHL, FedEx, and other carriers, or

3. A receipt issued by the carrier that is signed by the recipient acknowledging delivery.


我遇到的问题，贝宝不承认我和邮局之间的文书交接，一旦有CHARGE BACK，除非有邮包追踪号，和客人签字，贝宝才认可，才不会让我全额refund。
但是一般寄往国外的包裹，要有TRACKING的话，一定要用特快专递服务，邮费高一倍，不现实。
所以很多人不做国外生意。
或者超过某个金额，可以强制保险，才寄。

另外国内的包裹，也有很多实用的意见。
我“惊喜”地发现，由于本地邮局的不作为，很多卖家像我一样，只能自己保护自己，比如强制加挂号费等等。
也有人提到，用了EPARCEL之后，邮包丢失现象大幅度减少。

水晶靴

再发一个做电子产品的成功例子。

i had an interesting discussion with a chinese seller of MP3/4 players in HK Post a couple of weeks ago. he was there dispatching 1500+ MP3/4 players from 4 days sales. he runs his EB business with his wife, brother and sister. they seller around 10000 items per month.

quite staggering to say the least. they sell everywhere around the world and the average price of their items is around $29AUD. they make between $1 - 2.50AUD per item (this is quite standard practice in China). their items are not sent using anything other than standard air mail.

they accept payments via PP and when i questioned charge backs/reversals he said that they have a lot but they work on volume and just accept this as part of their business. his comment was we can't afford to post using tracking because it is more expensive than the price paid for the item.

obviously he is still making money and still gets by from the volume (he also said they get a lot of neg feedback from buyers too...) but with 120K items a year thats a tolerance of 1500 neg feedbacks before it shows on the radar.

水晶靴

12月11-14日，ebay的fix price listing免 insertion费。
这个很有用。省钱是一方面，另外临近圣诞，买家更愿意马上就买，而不是等待拍卖结束。

lsyca

原帖由 水晶靴 于 2007-12-8 11:50 发表
再发一个做电子产品的成功例子。

i had an interesting discussion with a chinese seller of MP3/4 players in HK Post a couple of weeks ago. he was there dispatching 1500+ MP3/4 players from 4 days sale ...

这才是作ebay的王道阿，每个就赚5%的利润，随便你怎么研究，怎么做，他就搞低价为王。

crystal77724

我是新手上路，请多多指教！:)

上海大闸蟹

学习.
另一般大家都是怎么样设置利润率的呢?那个卖电子产品的利润才5%,也太低了吧?

水晶靴

原帖由 crystal77724 于 2007-12-11 11:46 发表
我是新手上路，请多多指教！:)

hehe,crystal家族又添一新成员

水晶靴

原帖由 上海大闸蟹 于 2007-12-12 22:41 发表
学习.
另一般大家都是怎么样设置利润率的呢?那个卖电子产品的利润才5%,也太低了吧?

那个是在广东的，有货源，如果碰上坏货，基本上直接补寄一个，no question asked。

自己拿货再卖，利润太低。而且一旦量上去了，货源会被人掐掉。

Mylittlelover

你咋变成这个样子了, 嘿嘿....

最近忙, 一直没上你这来转, 搬个凳子坐下慢慢看.....

水晶靴

有人用了我原来的头像 ，赶快换！老土些，但只此一家，别无分店。。哈哈~

你咋样了？

丫玛鱼儿

原帖由 水晶靴 于 2007-12-10 12:19 发表
12月11-14日，ebay的fix price listing免 insertion费。
这个很有用。省钱是一方面，另外临近圣诞，买家更愿意马上就买，而不是等待拍卖结束。

哭死了，我也收到Ebay的信了，所以我提前做好Item , 可是我孩子在10号开始生病，我就忘记了这个事，结果等我想起来已是15号了.
还想问问大家，现在圣诞节快到了，是不是Ebay上面的生意淡了很多？我原来一周也有十来个卖出的，现在………0个！好惨呀，我决定在这期间不登了，不过不知道什么时候会好起来？

[ 本帖最后由 丫玛鱼儿 于 2007-12-16 13:42 编辑 ]