Technical Support Analyst

shining1004

中介推荐了个职位，问有没有兴趣，我暂时还不想动地方，所以就贴上来，看看有没有需要的同学。 是墨尔本的工作，工资up to $100k + super。 感兴趣的同学可以短我，我把中介邮箱发给你。职位介绍如下：
The Wealth Management IT team requires a Run the Bank (RTB) Technical Support Analyst to manage the application and server infrastructure that supports the delivery of services to both our internal business users and external WM clients.
This role includes the following key responsibilities:
 To provide technical support to the application services team within RTB;
 To provide application support for a number of applications;
 To oversee the technical implementation of projects to ensure high quality of final deliverables including system documentation;
 To work with application developers to ensure that all software released is robust, secure and operates with integrity;
 To problem solve, trouble shoot and perform regular system monitoring and maintenance.
 To deliver innovative technical solutions to address real business problems;
 To enhance and improve existing systems to provide a better level of service to our business users;
 To support Change The Bank teams in setting up UAT environments and implementing application releases;
 To establish strong working relationships with technical teams across the bank, especially UNIX, Wintel and Database Services;
 To assist with release management and application version control;
 To assist with system queries and issues relating to integrity of application data;
The successful applicant is required to demonstrate strengths in the following areas:
 3+ years of experience managing and working in UNIX and Wintel environments;
 Strong hands on technical skills in UNIX (scripting, Perl), RDBMS (Oracle & SQL Server) and batch scheduling tools;
 Good working knowledge of programming languages such as Java, JSP, JavaScript & HTML
 Database tuning and optimisation skills in Oracle and/or SQL Server environments;
 Extensive software development (SDLC) and support (ITIL) experience;
 Experience of supporting complex business applications, preferably in the financial/banking industry;
 Ability to promote and deliver process improvement;
 An understanding of the need for strong IT access controls.
In addition, the applicant will be required to demonstrate the following behaviours:
 Possess strong verbal and written communication skills and a belief in the use of usable documentation;
 Strong customer focus with understanding of the importance of meeting SLA targets;
 Proven team player with strong relationship building skills across other technical teams;
 Reliable and extremely well organised to effectively manage a constantly varying workload;
 Takes ownership of issues on behalf of WMIT until the desired result is achieved;
 Possesses the determination, effort and enthusiasm to deliver results. Is energetic, originates action and keeps things moving.
 The ability to multi-task and prioritise issues from a number of different areas of the business.