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发表于 2023-3-8 22:38
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此文章由 happy9999 原创或转贴，不代表本站立场和观点，版权归 oursteps.com.au 和作者 happy9999 所有！转贴必须注明作者、出处和本声明，并保持内容完整
本帖最后由 happy9999 于 2023-3-8 23:50 编辑
更新一下吧：
上面写到:” 下周找个时间再打hsbc电话，这次要让他们转到complain部门，骂它个祖宗十八代”。
然后昨天打开hsbc网页查看complain电活号码，结果看到可以online complain。马上online写了个complain操了一顿hsbc客户服务质量，如下：
I reported a dispute transaction in November 2022, and received confirm email “ HSBC Transaction Disputes acknowledgement of receipt”. The email provided case reference number: xxxxxx, and said: “ In accordance with the rules of the VISA debit card scheme, this transaction(s) cannot be resolved immediately, and we have taken further steps to investigate the item(s). This process is usually completed within 60 days from the date of this letter. Should there be a delay in this process we will keep you informed of the reason for the delay.”
Now, more than 100 days is gone. There is no any information from HSBC. This dispute transaction is still not resolved, and HSBC also NEVER give me any reason or explanation as your email said: “ Should there be a delay in this process we will keep you informed of the reason for the delay.”
I also made two phone calls to your customer service last month (February 2023). Nothing help. The quality of HSBC customer service is ZERO, shit and ridiculous.
然后呢？
没有然后了，刚才打开hsbc app一看，被盗刷的百来刀今天已打回我的帐上了。昨天臭骂了hsbc一顿，今天就还钱了。
至于上面卖力洗地的Hsbc员工hsbc168所说的什么：有更深的原因需要调查啦、HSBC和你前世无冤无仇也不会故意吊着你啦、你自己干嘛不向澳洲的金融管理局反应啦（打死不承认其实原因很简单就是hsbc管理烂服务差），在我骂完之后就全不存在了，马上还钱了。
从这位hsbc员工hsbc168的反应来看就看得出hsbc的管理有多烂服务有多差。客户对hsbc的管理与服务的complain在论坛上发表，有理有据，他（她）看到了不是及实时反馈到hsbc相关部门帮助解决并且看看能否改进今后的管理与服务，而是在这里卖力地洗地，洗得好像千错万错hsbc没错，都是我的错。就这样，hsbc管理与服务水平能够改进与提高？？？ |
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