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What AAMI Roadside Assist doesn't cover We do not cover cars that are: · · · · unregistered, or not in a roadworthy or well maintained condition unattended unless organised at the time of arranging our assistance not registered for Roadside Assist on our system over 3.5 tonne GVM
involved in any way in any form of racing or motor sports modified, large or heavy enough to require a specialist or heavy haulage towing provider operating as taxis, limousines, rental or hire cars (including any hire car provided to you by AAMI) or for any other commercial use that's not covered by your AAMI policy immobile in a workshop while being repaired or undergoing mechanical or electrical repairs at your premises located in a restricted access area except where we can enter the premises and you are willing to cover any associated costs located in an area that a two wheel drive recovery car cannot access by permanent road within, or from, mainland Australia or Tasmania. We do not cover service calls that are the result of: · · · · · · · · · · accident damage, break in or attempted break in of your car failure to use reasonable care, e.g.repeatedly/intentionally running out of fuel failure to carry out regular preventative car maintenance inappropriate or inadequate maintenance or repair, whether intentional, negligent or otherwise, e.g. not replacing a failing battery incorrect fuel or contaminated fuel added to the fuel tank car owner or driver related faults including faults which existed prior to the purchase or addition of Roadside Assist cover not following the instructions of your car's manufacturer, repairer, AAMI or us inappropriate or incorrect fitting of parts or accessories breakdowns that arise from any attached caravan or trailer or their couplings. We won't provide our service when: your car has broken down or was immobilised within 24 hours of you purchasing or adding AAMI Roadside Assist to your insurance policy. · · · there are inadequate resources in the area where your car has broken down, for example where there are no tow trucks or repairers available circumstances are beyond our control, such as extraordinary delays caused by extreme weather conditions, a severe accident or traffic congestion unexpected or disruptive events such as war, strikes, storms or other such unexpected events that prevent us from assisting you. Your responsibility for costs: You are responsible for all costs of parts, labour and any other associated costs relating to the management and repair of your car after a breakdown.. Definitions Except for any rights to which you are entitled by law, we will not be liable for any indirect or consequential loss or damage that arises from providing or failing to provide any of our benefits or services, whether arising from negligence or otherwise. We assume no responsibility for any advice or assistance given by an independent service provider for the services provided to you under this AAMI Roadside Assist benefit. The following words have these meanings throughout this document. Accident: your car is damaged by impact or collision or malicious act of any nature, or attempted or actual theft or break-in. Breakdown: a failure of your car occurring within the benefit period which has caused it to be immobilised or become un-roadworthy or unsafe to drive in transit, due to mechanical or electrical fault. This can also be a flat tyre, flat battery, or circumstances where your car has run out of fuel or its key has been locked inside it or has been lost (but not stolen). Accredited Repairer: your motor vehicle dealer or repairer that is accredited to perform repairs to mobilise the vehicle after a breakdown. Restricted access area: an area that is protected by security and/or other systems designed to prevent access to unauthorised people or vehicles, and includes areas which we do not have permission to enter (for example airports, sporting venues, protest or concert sites, or certain business premises). Car: the car to which your purchased AAMI Roadside Assist benefit applies, as shown on your most recent AAMI Certificate of Insurance. We, Us, Our: Digicall Assist Pty Ltd. You, Your: the person or people shown as the insured on your most recent AAMI Certificate of Insurance for your car. Transfer or cancellation of your AAMI Roadside Assist benefit: This benefit is not transferable and cannot be removed from the period of insurance once purchased. If you sell your car or cancel your AAMI insurance policy, your cancellation rights are otherwise explained in your AAMI Comprehensive Car Insurance PDS. Digicall Assist Pty Ltd does not provide any refund directly. Important information These terms and conditions are dated 3 December, 2019. AAMI Roadside Assist is provided by Digicall Assist Pty Ltd. |
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