1.30通过AUNT BETTY买了国泰8月初回国机票，周一他们网站发信要求更改，至今无任何回复？

2liu

眼看，澳洲不准PR出境，而且香港也不让目的地为中国大陆的转机，无法继续乘坐。

想更改机票或退票都可以，这周一通过AUNT BETTY官网发了信息，至今无任何理睬,怎么办？

AUNT BETTY官网已经关闭电话，ONLINE CHAT，EMAIL等联系方式，只有他们网站的短消息发送。

2liu

给国泰联系了，国泰让联系卖票的，国泰不已理睬。

cristinalu

2liu 发表于 2020-6-5 23:09
给国泰联系了，国泰让联系卖票的，国泰不已理睬。

国泰同意退票或者免费改签吗？我也有9月份的，现在还抱希望也许能回。

沧海一粟a

不要通过中介网站订票，一旦取消航班，机票钱退不回来。只有通过航空公司官网订票，才能退款

Da_Musiq

沧海一粟a 发表于 2020-6-6 10:22
不要通过中介网站订票，一旦取消航班，机票钱退不回来。只有通过航空公司官网订票，才能退款 ...

现在航空公司也退很慢的

苏福

你不发这个帖我都忘了。。我也是在aunt betty 订的票

gracelou

I bought a return ticket to/from Shanghai of Qantas airline via Aunty Betty. The flight was in March and I cancelled the ticket in January. Aunt Betty did the refund in end May. And the communication with Aunty Betty is horrible as they did not respond my emails at all. Every time I sent them a email, I received an automatic reply stating they would reply within three business days but the fact was they never provide any feedback. Their customer care is hopeless. I even had the feeling of they would not refund the fee, but all in all after four months' waiting, they did the refund.

2liu

gracelou 发表于 2020-6-9 11:41
I bought a return ticket to/from Shanghai of Qantas airline via Aunty Betty. The flight was in March ...

我一月份就申请退了另一个代理，现在都没有退款。

目前还有2份机票没有收到钱。

checkmyfares.