Commbank increased package fee without advise

linhaixin

We have been with commbank for quite a longtime, recently I am very surprised to see that they increased our package fee without even advice of any sorts. and its 3 years ago... Does this sound right? To me I think thats the package we signed up at the beginning, both parties should follow. ... If I have done re-finance or start a new package, package fee's change is understandable. would appreciate your comments. thanks

Joeymel

how much you have to pay right now? 395?

linhaixin

Joeymel 发表于 2016-8-8 13:02
how much you have to pay right now? 395?

YES, it was 375.

Joeymel

linhaixin 发表于 2016-8-8 13:06
YES, it was 375.

well. I think 395 is the current fee. But change without notified you, I think it is still not appropriate.

albert_sun

CBA这次减息减的最多，看来想通过annual fee增加来平衡

poplove

Not advise, should say  "without notice"

linhaixin

poplove 发表于 2016-8-8 13:18
Not advise, should say  "without notice"

thanks for helping improve my english

lyj1056

第一年375，第二年395。这是套路吗？我以前也遇到过，打电话也没解决。