Meet Success FREE Webinar

2362MZ

Terry O'Reilly - 原来在NMIT的OQP 课程的主课老师，开办了培训机构OBP - Overseas Born Professionals Program。
星期四晚上有免费的webminar，有兴趣的都可以去注册听一下的

Meet Success FREE Webinar
Shiran – Customer Service Professional (background in banking)
8pm (AEST/GMT+10)
Thursday 26 May 2016
REGISTER HERE
www.obpaustralia.com.au


Join us in a conversation with Shiran who’ll be talking about his experiences, employer expectations and the elements of good communication in the Australian work context. He’ll also be talking about what it’s like to live and work in a smaller Australian city (Adelaide: 1.25 million), as opposed to Sydney or Melbourne. Post your questions and get some advice from someone who has been there and done that.
At the core of good customer service is the ability to communicate well - something that is relevant to just about all jobs. Whether you are dealing with clients or colleagues, instilling trust & confidence is critical.

Overseas born professionals sometimes have a hard time with client-facing roles due to a combination of cultural difference and operating in an English-speaking environment. It’s one thing to secure a job in a highly technical role where the tools and skills required are pretty much the same all over the world. Selenium is Selenium for software testers. C++ is C++ for embedded software developers. AutoCAD is AutoCAD, and so on. First round interviews for such roles are often purely technical. However, client facing roles – Customer Service, Business Development, Sales & Marketing, Account Management, Pre/Post-Sales Support, Public Accounting – can be a much harder nut to crack.

In a client-facing role, you are the face (and voice) of the company. Your employer needs to have confidence in your ability to portray the right image. Whether you can clinch a deal or keep existing customers happy will depend largely on your ability to win customers over with your expertise, excellent service and charm – not so easy if you’re operating in a new culture where English is not your first language.

So what is an employer looking for in a Customer Service role? The best way to find out is to ask an overseas born professional currently working in customer service… in Australia… now.

REGISTER HERE


Regards
Terry O’Reilly

OBP Australia
829a High Street
Thornbury, 3071
+61 409 330 727
www.obpaustralia.com.au
terry@obpaustralia.com.au