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他写出了解决办法
I’ve had a bunch of you post here seeking help, I fought my charges and got almost all my money back. Basically I lost money in the end on the US -> Canadian exchange.
What I did, was call them up ( 8005765402 ) place a complaint, tried to talk to customer service (they seem very well trained to handle this type of call). Basically she offered me a $15 dollar credit (yeah right!? I obviously didn’t take it, as accepting anything here would nullify you from further refunds). After searching like many of you have, I found a couple sites with ’some’ info. And using that info I emailed:
Noemi Olmos => noemi@bbgcomm.com
It took roughly 3 weeks, but she replied, I explained my situation (like many of us) we were not told of the charges, and that I felt like I was being scammed, she offered me a FULL (one time) refund.
Hope this helps many of you that are trying to find what to do after being scammed by this company.
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