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本帖最后由 mrhandi 于 2015-5-11 11:42 编辑
如题，故事大概是这样的：
一直在ebay上做点小买卖，货品都是在本地正规商店打折时买的，一件商品也就赚个10刀8刀的。最近卖了个耳机，160刀包邮。买家收到货后给我信息，意思是说我寄了个坏的给他。我回信息，说坏了寄回来，换一个。那货一听马上急了，说要退款。我本来在ebay上是3天包退的，就回说，如果确实是产品问题，退款也可以。那货把耳机退回来了。我拆开一看，尼玛，这个耳机用了好久了，根本不是我的新的，到处都是用过的划痕，镀银的圈也磨掉了。我回信息，不退，根本不是我原来寄的。我说，你要不把我的新的寄回来，要不我把坏的寄回去，要是你不同意就开ebay disptue.他果然开了，我回信息，你换了我新的，我有记录序列号，我不接受退款。然后我打电话去ebay,沟通了一下，他们建议我们先沟通，沟通不了再有ebay来决定，把各自的证据呈报。我说我和拿货没办法沟通，他坚持收到坏的货物。ebay让我先不要退款，等那货升级争端，ebay来决定。
现在这种情况：我有进货发票，但发票没有序列号，我自己有记录序列号。而且同款耳机我还在ebay上卖。也已经卖了好多个，从来没有买家投诉。
买家是3月注册新客户，最近有20个交易记录，都是买进记录。我猜他是有意买个新的换他的坏的，然后要退款。要不然真正的买家是坏了会要一个replacement,这货一来就说要退款，故意的。
以前也没遇到过，这次我是正义方，我就陪他玩玩，不管结局如何。
另外提醒一下卖家，如果是电子产品，要记录序列号，以免被掉包吃亏。如果你们有相似的经历，分享一下，如何对付ebay上的骗子咯
更新一下：
经过几轮的交锋，EBAY 还是判我要退款。。。
Appeal，还是维持原判，真TMD的没道理。
Thank you for contacting us about the Not as Described case (5082******) that was opened for item 'NEW **** HEADPHONES' (3************). I understand that you’d like to appeal our decision, and I’d be happy to assist you.
I’m sorry to hear that you’ve received a faulty item back which you've mentioned is not the item that you've sent to the buyer. I know that it can be disappointing to have a Not as Described case closed in the other person’s favour. I have looked into this and unfortunately, the appeal has been denied and I’d like to explain how we reached our decision.
When dealing with Not as Described cases James, we always ensure that we remain impartial, and make the fairest decision that we can. After the buyer filed their Not as Described case, you were allowed at least 3 business days to resolve their complaint. As you were unable to provide a resolution that they were happy with during this period, we decided that the best solution was for the buyer to return the item to you for a full refund.
If you’re unhappy with this Not as Described case being opened, there are a few things that you can do.
You can block the buyer
If you wish to block this particular buyer from purchasing your items in the future, you can find instructions on how to do so by following the steps below:
1. From the eBay Homepage, click “Help & Contact”
2. Enter “block a buyer” into the search bar
You can report the buyer to our Account Investigations team.
To report a buyer to our Account Investigations Team:
1. From the eBay Homepage, click “Help & Contact”
2. Enter “report a buyer” into the search bar
3. Choose the help article “How do I report a buyer who is misusing returns”
4. Open the link “report the buyer to eBay” and fill out necessary information
Speak to Australian Competition & Consumer Commission (ACCC)
If you’ve been unable to come to a resolution with the buyer, you can choose to contact ACCC, depending on the amount of the item.
https://www.accc.gov.au/contact- ... ll-claims-tribunals
Small Claims or Money Claim online:
Depending on the value of the transaction, you may want to take the matter further and file an official complaint against the buyer. I suggest for you to contact the Law Enforcement if you can't reach the seller or if he won't resolve this matter. For Contacting Law Enforcement, you can file a complaint with the relevant State Police on the Queensland Police hosted Website. Follow the information and links to report it to the correct State Police:
http://www.police.qld.gov.au/pro ... scams/reporting.htm
If you do contact police, let them know that eBay may be able to help their investigation and that they can contact us by going to:
http://pages.ebay.com.au/securitycentre/law-enforcement.html
I know that this wasn’t the answer you were hoping for, but I hope that this information explains our decision. Thanks again for contacting us again, and I wish you the best of luck with your future online trading. |
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做人有多难？逛论坛有感 (2009-12-11) 缓缓 
发表于 2015-4-15 21:16
，坐等大结局