匿名
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匿名 发表于 2023-11-28 22:58
CBA 调查组给我回邮件了,全部驳回我的投诉:
1 我说我没看到你们通知我,因为你只在netbank发消息了。谁没事会去看那个。
CBA答复:给你netbank 发消息了,这就是通知。你没看到是你的事。
2 我说你们违反epayment code 法案:
CBA 回复 :From my review, I can confirm that the funds were returned in accordance with the terms and conditions of your account which states "If we are reasonably satisfied that funds have been paid into your account due to another party’s mistake, unauthorised activity or fraud and there are credit funds in your account, we may debit your account with the amount of the payment you have received and return it to the other party without giving you notice."
然后CBA又说:
I am now pleased to confirm that I can offer you a credit of $XXXX as a reimbursement of the funds that were debited form your account. To accept my offer, please let me know by Friday, 01 December 2023. By doing so, you agree that I have addressed your concerns and the complaint is resolved.
I have offered to refund the XXXX as a gesture of goodwill.
我在想要不要不同意,跟他们硬刚,因为我感觉他们确实违反了epayment code了,如果我同意确实能钱都回来。但是回来的方式是CBA补偿我。而不是从租客那里要回来,租客完全没事,租客以后可以常这么干不会有任何惩罚。 |
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