小墨迹本周交流心得

hyue68

又进来了

混事小墨迹

james_8218 发表于 2013-8-19 19:10
I have a very small suggestion for this matter solution.

Not sure whether it suitable for café  ...

Normally you will have an all-rounder who can also be an assistant. Or borrow one from somewhere else. Also, there are many agents which have barista hiring service. Even none of these work out, if only one day, it is not the end of world

james_8218

混事小墨迹 发表于 2013-8-19 19:26
Normally you will have an all-rounder who can also be an assistant. Or borrow one from somewhere e ...

宽容之心 makes different!

jyy_jessie

楼主，你把你咖啡店地址pm一下，我去喝看看

混事小墨迹

jyy_jessie 发表于 2013-8-19 19:32
楼主，你把你咖啡店地址pm一下，我去喝看看

Won't be necessary. It is just the better coffee around 5 mins walking distance. Nothing special.

混事小墨迹

james_8218 发表于 2013-8-19 19:31
宽容之心 makes different!

Depends on how you treat your staffs. You think they are tools or the people who are helping you out everyday.

农夫

好贴

jianwang1970

混事小墨迹 发表于 2013-8-19 18:49
I think should be around 4-8, depending on the structure of the company.

Yes. You could manage to "manage" 8 people, but when you are facing this group, your time will all be wasted on meetings and meetings ...

As a CEO of public listed company, or any medium-large corporate,  a lot of time of yours is on liasing,

-- the first and most important, your board members; they decide whether or not you will be kicked out
-- other investers, fund managers ...

therefore, those companies usually has the COO to "manage" the business, but CEO is more like a "figure head".

james_8218

混事小墨迹 发表于 2013-8-19 19:42
Depends on how you treat your staffs. You think they are tools or the people who are helping you o ...

Experience tell me, both outcome will be the same.

The reason being is the ''Employer'' and ''Employee'' interest are always conflict.

Both party wants to get MAXIMUM reward and make minimum contribution.

I might be wrong here.

Apologize if I have offended some body. Cheers.

deen

混事小墨迹 发表于 2013-8-19 19:42
Depends on how you treat your staffs. You think they are tools or the people who are helping you o ...

还没学完啊。

混事小墨迹

jianwang1970 发表于 2013-8-19 19:59
Yes. You could manage to "manage" 8 people, but when you are facing this group, your time will all ...

Yea. It is more complicate to deal with those experts than shop staffs.

混事小墨迹

james_8218 发表于 2013-8-19 20:01
Experience tell me, both outcome will be the same.

The reason being is the ''Employer'' and ''Em ...

If you treat them as tools, then they are working just for money, the money is their boss.
If you treat them as people you should be thankful, then good staffs are working for you, you are their boss.

Can you tell the difference?

james_8218

混事小墨迹 发表于 2013-8-19 20:14
If you treat them as tools, then they are working just for money, the money is their boss.
If you  ...

All I can say is self interest will override rational.

Eg. 1) Big 4 banks retrenched staff just to show better profit to shareholder.

       2) Worker strike to protest for better wage.

This is just like Liberal party vs Labor party in Australia.

混事小墨迹

james_8218 发表于 2013-8-19 20:28
All I can say is self interest will override rational.

Eg. 1) Big 4 banks retrenched staff just t ...

You r right. It is human nature, just like a physical reaction of drivers, when something happens, they are always turning the car to the direction which will be safer for themselves.

However, the senior level in big 4 won't change very often. Because the bosses know that the key staffs are more complicate than the junior level ones. They requires more than rewards, some of them require power, respect, challenge or working environment.

The junior staffs are replaceable, and the cost is low. The key staffs are too expense to be replaced

summilux

请问想当CEO的小朋友，你在有CEO的地方上过几年班？

混事小墨迹

summilux 发表于 2013-8-19 20:51
请问想当CEO的小朋友，你在有CEO的地方上过几年班？

What's the matter? Anything wrong with the discussion? Just go to the point if you have any

jianwang1970

james_8218 发表于 2013-8-19 20:28
All I can say is self interest will override rational.

Eg. 1) Big 4 banks retrenched staff just t ...

I think sometimes we tend to over-complicating matters. We are not talking about the Big 4 or even any medium corporate, but a Cafe. We are not talking about those who are so ambitious in their career path, who always "aim high" (I often use this to encourage my son though ...)

We are talking about low-paid workers, who are staying at the bottom of this society. A lot of times, they just want sufficient pay to cover their rent ... They don't have high expectations.

Have you thought about those who worked in small Chinese Takeaway shops? some of them only get paid $12 a hour (or even less), have you seen them strike on the street? Besides saying this is too 黑了, have you considered the culture and social factors behind this?

While those workers stay at the lower end of the pyramid of Maslow's hierarchy, they are much easier to be satisfied compared to those at higher end. As such, you just need to know what satisfies them, and potentially, something that are not money based.

I always use the example of Chairman Mao to support my above argument. When Mao started his work at very early stage, why there were people, who are supposed to be intelligent, to follow him? What could Mao offer to them? Why they took the risk of being killed to support Mao?

aixiong2003

Thank you for all your sharing! After seeing your post, I had a chat with our manager to reduce the coffee cup cost this morning. I would like to ask some advice about how to figure out a best tasty and profitable menu maybe in 20 mins walk distance, I am working in cafe which has turn over for 3 million - cafe + retail. However, the profit is very low at the moment. Another cafe is open soon. We are thinking about change the menu, could you please advice how can I provide a best breakfast/lunch? Customers are mainly officers weekdays, families or couples weekend. Cheers!

yuxuanlin

我靠，不会吧，你也画个共产共妻的大饼，给咖啡店的打工仔？

大牛哥

本想再进来欢乐一会，结果进了中国人的英语角

锄禾

眼角泪水流啊。。终于看明白英语角的话题。。。但也死了黑毛无数。。。晚了。。染发洗澡去。。

jianwang1970

To certain degree, I disagree with LZ on the "higher pay". I actually do it in the opposite way, as I don't think higher pay provides the harmonious we need, rather, it creates more conflicts and in turn, pressure to individual.

As I suggested in the last post, the workers at Cafe are at the lower end of this society. As long as their basic needs are satisfied, they will be stable.

On the other side, most if not all works involved in cafe day-to-day operation are not rocket science, someone with common sense of house wife can handle it very well. Be careful, I don't mean every single piece of work is easy. Some are more difficult, such as barristar and chef.

In my Cafe, I pay them at $25, $20, $18, and $16. The first two are for B and C, and the third one is for assistant C, and the last is for all the others.

We manage to pump out 45-60 kg beans a week with one 3-group machine, and I have the same roster as LZ provided. We have around 60 seats. And most importantly, I had NO cafe experiences at all before I took over this business 1.5 years ago.

I haven't had the magic ward as LZ that can double fold the sales, but I do manage to increase sales of 20% compared to same period last year.

I haven't lost any staff during the last 1.5 years, and none of them are Chinese, but only one of them is local. While in fact I lost one staff after 6 months and she went for a job of $19/hr, but came back early this year and was still paid as $16/hr, and this is HER choice not mine.

So, at the end of day, all I want to say is that money does matter to certain degree, but there are more intrinsic factors that we can utilize to make people HAPPY ( or at least not sad).

BTW, I am a supporting role in the cafe.

jianwang1970

yuxuanlin 发表于 2013-8-19 22:06
我靠，不会吧，你也画个共产共妻的大饼，给咖啡店的打工仔？

I cant make a big pie of 共产共妻, but I do offer them as much assistance as I can.

Let's put in this way, GREEDY starts with money. In my point of view, someone who gets paid $30 is more greedy than those paid $16.

Do you agree?

yuxuanlin

我就一句话，澳洲员工决不是这么简单的。

等你们被员工以各种方式刺到了，我们再就案例讨论吧。

其他一律不假设。

混事小墨迹

jianwang1970 发表于 2013-8-19 22:25
To certain degree, I disagree with LZ on the "higher pay". I actually do it in the opposite way, as  ...

As I said, motivation doesn't mean financial rewards only. Higher wage is one of  the most direct methods. In my cafe, I motivate my staffs separately. You have to know their characters and figure out what is the best way of motivation. Some staffs they want more respect; the others they want more money, for example.

Even I don't have a topic, some times I make up some questions to ask my manager. Why? First, let her know that I am still pay attention to the details, so be careful.
Second, when I need advices, I come to you, means that I respect you and you are still the expert. To her, that means more than just gave her $20 bonus for no reason.

To some other staff, I am very tough. It is all different based on how well you know your staffs, each of them.

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yuxuanlin 发表于 2013-8-19 22:39
我就一句话，澳洲员工决不是这么简单的。

等你们被员工以各种方式刺到了，我们再就案例讨论吧。

You wanna discuss case by case. Ok. I got one when I took over the shop less than one month.

I haven't learned enough experience to run properly. Three staffs came separately to ask me for more wage. And other staffs were watching and waiting for the results. Could u tell me what's your solution?

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jianwang1970 发表于 2013-8-19 22:25
To certain degree, I disagree with LZ on the "higher pay". I actually do it in the opposite way, as  ...

You are a good supporter. Double taking won't happen in any shop, it depends on its potential. I have increased from $2200 per day to $4400. And I know that's the maximum taking. So after making it stable, I start to use the cash flow for more investments instead of sitting there and doing nothing.

混事小墨迹

jianwang1970 发表于 2013-8-19 22:30
I cant make a big pie of 共产共妻, but I do offer them as much assistance as I can.

Let's put in  ...

If your staff ask for 30 per hour, he/she better proves that he/she can create more value than hiring two staffs for 15 each. If he/she can convince me, I will increase to 33, not just 30.

slicendice

换中文说吧。

卡叔

这贴装的不行，看会儿都快吐了