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very poor VW response. you may need to seek legal advice on this one.
contaminated fuel advice
Issues with contaminated fuel are uncommon however repairing the damage from low quality fuel can be expensive.
You can protect yourself by keeping receipts showing where and when you purchased fuel, as well as keeping records. It can also be useful to fill up at the same service station so there is no doubt about which fuel caused the concerns.
fixing a contaminated fuel problem
If your vehicle is running poorly and your mechanic suspects contaminated fuel, take the following steps:
1. Note the time, date, and location the fuel was purchased, receipts are a big help.
2. Have a qualified mechanic report on the damage done. Keep all damaged/replaced parts and full documentation of what is done. Factual evidence is important.
3. Get a qualified mechanic to take a sample of the fuel from the tank to be analysed, keep it stored in a clean sealed container. The best container is a new fuel can, sold at service stations, at least a litre of fuel is recommended. If the fuel was purchased in the previous 24 hours it can also be of benefit to take obtain a second specimen directly from the service station.
4. To help improve the future quality of fuel the RACV recommends reporting fuel quality issues to the Federal Department of the Environment. The Department is for the fuel quality standards in Australia and can be contacted on 1800 803 772 or by filling out this form.
5. Speak with the relevant service station and fuel company regarding the fuel and repairs. If it can be proven that the fuel has caused the damage owners should be reimbursed for the cost of repairs. It can be beneficial to make a claim in writing with all your documentation.
6. If you’re not satisfied with the situation contact Consumer Affairs Victoria on 1300 55 81 81 for further advice. Fuel testing can be completed at Intertek, they can be contacted on (03) 9646 9299.
IMPORTANT:
In most cases the repairs will need to be paid for by the individual and once the cause of damage has been proven the individual will be reimbursed by the supplier. You may need to prove that all costs incurred are a result of the contaminated fuel.
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裁员记 (2009-2-11) garysu 
楼主:llycc
发表于 2014-6-24 09:43
