Lenovo ThinkPad Edge E330 13.3" i3-3120M - $346, i5-3230M - $434, also E531

xyouc

ZACWGJ 发表于 2013-9-17 18:18
已经收到CANCEL的EMAIL了

什么时候能收到refund？

xyouc

ozbargain上有人发帖收到shipping的邮件了，请参考：

+3 votes

dumadiscount on 17/09/2013 - 20:09


yeah bit strange:
Dear [me],

Your order is now on its way to you.

Occasionally, we may ship items from different places. You##ll be invoiced as items are dispatched and never pay more than one shipping charge per order.

You can track the progress of your order at
www.lenovo.com/AustraliaOrderStatus.

Kind regards
Lenovo Australia

Qty Part no. Description Status* Price Total

1 6885CTO ThinkPad Edge E531 Express - 1 Yr Depot
-System details Released to Manufacturing $305.18 $305.18

1 0B47313 ThinkPad Noise-Cancelling Earbuds
-System details Shipped On 17/09/2013
Track#:xxxxxxxxxx
Shipped
$0.82 $0.82

LoveAu

Only ThinkPad Noise-Cancelling Earbuds shipped? Not the system

xyouc

可能他们需要更多的时间生产

encoding

更新From OZ Bargain

typical on 18/09/2013 - 11:02
Scammed!! Lenovo (Australia and New Zealand) Pty Ltd have broken the Australian Consumer Law. They have accepted my money and I have no computer. I'm trying to get the money back and they keep sending me stupid emails that they send to everyone. I've been waiting for 1 1/2 hours for some manager to ring me back…Not answering any of my questions and keep quoting their terms and conditions.. I contacted Fair Trading and they agree that this behaviour is against Australian consumer law. They recommend I send all chat info (I copied this) and emails to them. This Bait and Switching advertising is illegal. Actually this isn't exactly bait as they had NO computers to sell. However I have 2 emails from them offering me to buy at higher prices. It is against the law to make false claims in advertising. They broke the law and now want me to be a good little boy….not *&^$#@ likely!!!

encoding

感觉这次得搞大了

findcaiyzh

我的order都被Cancelled了。

挑灯亮剑

收到Cancel邮件了。
Dear Customer,

Unfortunately, we’ve been unable to accept your recent order due to a pricing error on the Lenovo Australia/New Zealand online store.
Based on current information this affected the following laptop configurations between Friday, September 13 and Monday September 16:
•        ThinkPad Edge E330, E531, T530, T430s & X131e display options
•        ThinkPad Helix digitizer pen, front camera and camera display.
I apologize sincerely for the inconvenience caused and can confirm that this error has now been fixed. If you would like to place another order at the correct price, you may do this on our online store or telephone sales support centre.  
If you wish to contact me directly to discuss this further, please feel free to email me on
Lenovopc_au@lenovo.com

Yours sincerely,

Chris Jowsey
Online Manager, Lenovo Australia & New Zealand

xyouc

挑灯亮剑 发表于 2013-9-18 12:47
收到Cancel邮件了。
Dear Customer,

我还没收到，你的订单号多少，什么时候下的单？

挑灯亮剑

xyouc 发表于 2013-9-18 12:51
我还没收到，你的订单号多少，什么时候下的单？

订单号，4246174350。我是周日凌晨12点多定的。

xyouc

我是周一10点多下的单，估计还早

sydney2013

huazhb 发表于 2013-9-17 14:11
我现在基本都不相信这些错误的价格了， 上次Dell的那次就是被Cancel了， 郁闷了好几天。 这些公司不知道在 ...

Sale manager 该去学学澳洲comsumer law 了，乱搞

xyouc

sydney2013 发表于 2013-9-18 13:57
Sale manager 该去学学澳洲comsumer law 了，乱搞

有道理

sydney2013

encoding 发表于 2013-9-18 11:21
感觉这次得搞大了

typical on 18/09/2013 - 17:25  


Make complaints to ACCC : ACCC Infocentre: 1300 302 502 choose option 4, I asked them if I could post this here…They said yes
Also Department of Fair Trading website …on home page look to the left and click "Lodge a complaint" For some reason they tell you after you have filled it in to use explorer..I had to do it twice… Oh and manager still hasn't called after 8 hrs…Typical

sydney2013

sydney2013 发表于 2013-9-18 18:35
typical on 18/09/2013 - 17:25  

Thankfully we are in Australia where we are protected from registered companies and scammers by the ACCC, Fair Trading and the Ombudsman. Governmemt departments attempt to protect us from Lenovo and other companies with dodgee practices who originate from other countries where the consumer gets shafted continually. The more people who complain and tell of the offers to buy at a more expensive price the better. Hopefully these B$#%^&*s will get fined and have to give us what we paid for.

xyouc

被cancel了

idog8818

xyouc 发表于 2013-9-19 08:27
被cancel了

我决定上accc

xyouc

idog8818 发表于 2013-9-19 08:36
我决定上accc

支持你！同去

idog8818

xyouc 发表于 2013-9-19 09:07
支持你！同去

我和你可能还有不同的地方,你是自己网上下单,我是人工下单..第一他价格出错,第2他的员工竟然还出错

商务车

被cancel了，连个通知邮件都没有。。。。真搓火。

xyouc

idog8818 发表于 2013-9-19 08:36
我决定上accc

投诉已经提交ACCC了。

idog8818

xyouc 发表于 2013-9-20 08:53
投诉已经提交ACCC了。

我还没电话去呢,去fair trading看说最好先和他们交流一下.accc在线可以提交吗?

xyouc

idog8818 发表于 2013-9-20 09:00
我还没电话去呢,去fair trading看说最好先和他们交流一下.accc在线可以提交吗? ...

ACCC可以在线提交的。

xyouc

idog8818 发表于 2013-9-20 09:00
我还没电话去呢,去fair trading看说最好先和他们交流一下.accc在线可以提交吗? ...

https://www.accc.gov.au/contact- ... umer-complaint-form

idog8818

xyouc 发表于 2013-9-20 09:12
https://www.accc.gov.au/contact-us/contact-the-accc/consumer-complaint-form

多谢.我已经在线提交了.

xyouc

idog8818 发表于 2013-9-20 09:31
多谢.我已经在线提交了.

希望能从lenovo要回笔记本

idog8818

xyouc 发表于 2013-9-20 09:40
希望能从lenovo要回笔记本

我觉得挺难的..

xyouc

idog8818 发表于 2013-9-20 09:49
我觉得挺难的..

希望确实比较渺茫

sydney2013

xyouc 发表于 2013-9-20 10:33
希望确实比较渺茫

已经有E-mail, 让买主提供资料退钱了。
10，000 个orders X  $400 = $4,000,000, 约一周的利息是多少？

xyouc

sydney2013 发表于 2013-9-20 15:10
已经有E-mail, 让买主提供资料退钱了。
10，000 个orders X  $400 = $4,000,000, 约一周的利息是多少？ ...

lenovo真好赚钱。缺钱的时候就来一把救急