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NSW Fair Trading has advised the trader of the issues raised and has not received a response to your requested outcome within the specified time frame.
As discussed should you wish to pursue this matter, you have the option to lodge a claim with the NSW Civil and Administrative Tribunal (Tribunal). If you decide to lodge a claim, you should note it is your responsibility to provide the necessary proof to support your matter. In this regard, you can contact LawAccess NSW on 1300 888 529 to obtain legal information. Alternatively, you may wish to obtain your own private legal advice about other avenues that may be pursued.
Information on the Tribunal, including an application form and fee schedule, can be found on the tribunal website by visiting
http://www.ncat.nsw.gov.au/Pages ... nsumer_claims.aspx.
Applications can be lodged at any Tribunal registry office, Service NSW centre or online by visiting http://www.ncat.nsw.gov.au/Pages/apply_to_ncat/apply_online.aspx.
The information you provided will be retained on the Fair Trading complaints management database, which is used to monitor marketplace trends and practices and assist with the development of consumer protection strategies.
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