eCommerce Customer Service Officer, Full-time, $40k-$50k plus super

mudpath

Southeast Suburb


WE OFFER:

Flexible schedules
Industry leading benefits
Excellent advancement opportunities
Friendly work environment
Free car park

RESPONSIBILITIES:

Receive and respond to inbound e-mails, live chats and phone calls; gather and verify required information
Actively listen to the customers, taking their requests for products or services.
Develop/present customer service solutions and/or suggest additional items, cross sell, up sell
Provide information to the customers and place appropriate notes in system indicating exactly what actions were taken or needs to be taken
Ensure proper security procedures are followed on all e-commerce customer interactions
Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
Learn and retain a thorough working knowledge of all existing and new products and services

Other responsibilities:

Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
Maintains inventory controls by collecting stock location orders and printing requests.
Maintains quality service by following organization standards.
Maintains safe and clean work environment by complying with procedures, rules, and regulations.
Completes reports by entering required information.
Maintains technical knowledge by attending educational workshops; reviewing publications.
Contributes to team effort by accomplishing related results as needed.
Other duties directed by the management.

QUALIFICATIONS:

Fluent Mandarin and English.
High school diploma or equivalent required
Some University or Post-secondary Education preferred
Must have at least 12 months customer service experience, live chat experience, and sales experience
Past retail or direct sales experience will be considered an asset
Excellent written communication skills - using proper grammar with smooth flow
Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
Strong customer service, analytical and decision making skills
Ability to work in a fast-paced, hectic, changing environment
Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
Strong personal computer usage and Internet proficiency skills
Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
Ability to perform basic mathematical functions
Ability to type 35 wpm minimum with accuracy
Must successfully pass a background check if required.
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgroundsc


Candidates should have the rights to work in Australia.


Please email your resume to: mannaustralia@hotmail.com. Please note: only shortlisted candidates will be contacted.

Suwy

Sydney or Melbourne?

mudpath

Suwy 发表于 2014-12-7 19:56
Sydney or Melbourne?

Melbourne, my friend

mudpath

mudpath

:)