BMW 服务专员

sukeyxu1909

As the world’s leading premium car brand, BMW is known worldwide for its outstanding customer service.  How do we achieve this?  Through employing people who understand innovative products and premium service.  As a BMW Service Advisor you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today and working with the latest in diagnostic technology in a state of the art environment.

Reporting to the Service Manager you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximising departmental profitability. The role will include dealing with customers whose preferred language is Mandarin, so an ability to communicate with these customers is vital.

Responsibilities will include:


Making appointments, processing repair orders, quotes and invoices
Providing customer support via the phone and face to face at the dealership
Qualifying customer problems and logging them for technicians to review
Ordering additional stock as required so approved repairs can occur without delay
Ensuring customer approval for all remedial work to be carried out
Promoting our range of vehicle parts and accessories
Internal coordination of service work to adhere to commitments made to customers
Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
Accurately tracking hours available and hours sold in appointment diary
Cross-selling additional products and services as required

About you

You will be able to fluently speak Mandarin and possess a high level of motivation. You will enjoy going the extra mile for your customers.  You will be a problem solver who sees things in an innovative fashion, and can make the complex seem simple.  Working under pressure will be something you thrive on with your time management and prioritisation skills being at an advanced level.

Specific Skills required

Fluent in Mandarin
Prior experience in the automotive industry is a must
Highly advantageous if you have a technical background
Demonstrated experience of providing exceptional customer service
Ability to work in a pressurised environment, remaining upbeat and positive
Superior time management skills and a commitment to meeting objectives
Passion for what you do and a desire to succeed

Salary and Benefits
This role will give you the opportunity to work for one of the world’s leading luxury car brands, and to deal with customers from a wide range of backgrounds.
In return we offer:


Generous base with excellent team and individual commission structure
Ongoing training and development opportunities


Andrew Isaac
National Dealer Recruitment Manager
BMW / MINI

To apply, please click HIRECHINESE DOC COM DOC AU