对apple我只能说：我去年买了个表有没有

tsuyu

看了这么多回复我觉得很无语, 我借这个例子告诉大家,如果你在apple网店买东西,有问题要退还你是不可以去retail store的.我觉得很不公平,这么大一个机构,不管是网站还是零售店都是apple为什么不可以换呢?

郑重声明,就算你在14天以内,你要换得话也是给你serviced items, 就是没有零售包装的,refurbished的机子。 有人建议说没有问题，那时你的选择，我不原意，为什么我买了一个新的东西，是坏的，拿去换得话就要接受二手的？？我接受不了这个逻辑。

我相信不是不可以只是因为内部的原因他们不原意而已， 有时候你做事情按章办事不代表是对的。为什么这么多商店网上买的都可以在零售店退还，apple就不行呢？？

我不满意这个政策，去投诉也不对了？

有人说几百块的东西至于马，这个很明显不是钱的问题，如果大家都是你这么想的话，现在apple为什么给澳洲的合约客户两年保修，他们家的政策也是一年， 难道不是因为有人觉得不合理据理力争， 现在ACCC怎么会让苹果屈服呢？？但是有的人就觉得几百块的不至于。我只能说很多时候法律上是对的，情理上也不一定站的住脚，如果你觉得什么都无所谓那时你的生活态度。你也没有资格批评别人！

有果粉更搞笑说我是果黑， 我可以说你用的苹果的东西还不一定有我多，难道喜欢一个东西就不能批评他了？作的不好就要说，这样才会进步！！

还有人说我显摆英文，我觉得更搞笑， 你看不懂就不要来看了，不能打中文的情况下打英文也有错了。你要不待见英文就不要移民来English speaking country！！！

最后，大家爱在那里买就在哪里买，我的帖子是要分享给不希望网购有麻烦的人看得，不喜欢的人就绕道吧！不送！！！




md网上买的只能网上换货什么狗屁玩意，见过网店做得差的，没见过这么差的！

为了75块giftcard买了ipad air，收钱的时候就乱七八招，把giftcard就扣了！我还要用那个买mini2！后来不知道怎么又在信用卡把75又扣回去了！

用75块买了个mini2，结果在信用卡上扣了两次钱！invoice上面还没有显示gift card，都不知道有没有收对钱

寄过来的mini有坏点，拿去店里换又说网上买的只能网上换！有实体店为什么要网上换！太恶心啦



chat with Apple about this, all i can say is 'fxxx'



Now Chatting with Apple

Welcome to Apple.
What can we do for you today?

exchange

Now transferring you to an Apple Chat Specialist. Please wait.

Now Chatting with Charla

For exchange in orders, please call our After Sales Support at 133-622.

i have been waitinf for more than 20 mins over the phone

!!!!!!

Apologies for the inconvenience.

We cannot arrange exchange via this chat though since we do not have access on our end.

ok what ever

i am so disappointed about what i get from apple online shop

this online shopping experience is a night mare

this is the bad online shopping experience that i have ever had, and this is from apple

shame that you called urself a tech co

Sincere apologies for the inconvenience.

You have 14 days to arrange return from delivery date, if necessary.

Please bear with us since our phone lines have quite a long queue due to high volume.

something that you should think about why i can exhcange my item in store

i know i got 15 days, but i have been waiting for the post for 5 days

i want to use the ipad

now all this hassels that i have to do the exchage

Why not call our AppleCare Technical Support Team instead?

The number for AppleCare is (61) 1300-321-456.

i did

but i can only get a service pad replace

i want a new ipad

i just brought the new one

I understand.

why i need to change for a service one

but i received a faulty product

Oh no.

now i have to get a service pad?

ridiculous

I totally get where are coming from.

Sincere apologies for the inconvenience.

The only way to this is by calling our After Sales Support though.

yep

I understand the queue is quite long, but that is the only way though.

after the long visit in store

now i am waining on the phone for 30 mins

i will never ever buy online again

It is unfortunate that you feel that way.

Apologies for the inconvenience.

you should put a bold band on the online store says go to shop in retail store, cause you will not getting any support from online store but waiting!!!!!

I understand you are frustrated.

The only way to this is by calling our After Sales Support though.

i rather shop in maer than your guys

Looks like I have given you the options on how to resolve this. Apologies for the inconvenience once again.

i will share this to any fourm that i knew

to warn ppl

Please call our After Sales Support so this can be resolved.

Thank you for your time.

Thank you for choosing the Apple Online Store. Feel free to chat with us again.

Thank you for choosing the Apple Store. If you have any additional questions, please chat us again.


End chat and take a survey

ericcheung17

神马网？

tsuyu

ericcheung17 发表于 2013-12-7 12:24
神马网？

apple自己的网店

gkgkgk

Apple也来这套？网站买的只能网站换？？

江北

唉。。。。。

tsuyu

gkgkgk 发表于 2013-12-7 14:05
Apple也来这套？网站买的只能网站换？？

对啊，太贱了

zaizz

tsuyu 发表于 2013-12-7 14:30
对啊，太贱了

哪里的apple？我在hk买的macbook，在这边的随便找一家apple都能换新？你确定你去的网店是apple的？

ericlgq

感觉这事不靠谱。。。

tsuyu

zaizz 发表于 2013-12-7 16:36
哪里的apple？我在hk买的macbook，在这边的随便找一家apple都能换新？你确定你去的网店是apple的？ ...

就apple.com.au阿,简直就是闻所未闻

doubleseven

网购的ipad with retina，电池有点问题。
拿去caddy苹果店，二话不说就给换了。 没问题啊

zaizz

换一家再试试，肯定可以换的

tsuyu

doubleseven 发表于 2013-12-7 20:52
网购的ipad with retina，电池有点问题。
拿去caddy苹果店，二话不说就给换了。 没问题啊 ...

啊啊啊啊啊

dtmr17

投诉啊。

tsuyu

Now Chatting with Apple

Welcome to Apple.
What can we do for you today?

exchange

Now transferring you to an Apple Chat Specialist. Please wait.

Now Chatting with Charla

For exchange in orders, please call our After Sales Support at 133-622.

i have been waitinf for more than 20 mins over the phone

!!!!!!

Apologies for the inconvenience.

We cannot arrange exchange via this chat though since we do not have access on our end.

ok what ever

i am so disappointed about what i get from apple online shop

this online shopping experience is a night mare

this is the bad online shopping experience that i have ever had, and this is from apple

shame that you called urself a tech co

Sincere apologies for the inconvenience.

You have 14 days to arrange return from delivery date, if necessary.

Please bear with us since our phone lines have quite a long queue due to high volume.

something that you should think about why i can exhcange my item in store

i know i got 15 days, but i have been waiting for the post for 5 days

i want to use the ipad

now all this hassels that i have to do the exchage

Why not call our AppleCare Technical Support Team instead?

The number for AppleCare is (61) 1300-321-456.

i did

but i can only get a service pad replace

i want a new ipad

i just brought the new one

I understand.

why i need to change for a service one

but i received a faulty product

Oh no.

now i have to get a service pad?

ridiculous

I totally get where are coming from.

Sincere apologies for the inconvenience.

The only way to this is by calling our After Sales Support though.

yep

I understand the queue is quite long, but that is the only way though.

after the long visit in store

now i am waining on the phone for 30 mins

i will never ever buy online again

It is unfortunate that you feel that way.

Apologies for the inconvenience.

you should put a bold band on the online store says go to shop in retail store, cause you will not getting any support from online store but waiting!!!!!

I understand you are frustrated.

The only way to this is by calling our After Sales Support though.

i rather shop in maer than your guys

Looks like I have given you the options on how to resolve this. Apologies for the inconvenience once again.

i will share this to any fourm that i knew

to warn ppl

Please call our After Sales Support so this can be resolved.

Thank you for your time.

Thank you for choosing the Apple Online Store. Feel free to chat with us again.

Thank you for choosing the Apple Store. If you have any additional questions, please chat us again.


End chat and take a survey

lingg

药不能停啊，你是打电话过去找解决方案的，还是专门过去骂人的？
买了几百块的东西，你就是大爷了？这样的对话还敢贴出来？

这贴，如果不是RAINY。。我只能说，楼主你就是个1+1啊

iamii

直接去苹果店换就行了。

楼主是在撞墙玩吗？

tramplady

感觉楼主有点极品

葛瑞西

人品啊人品

tsuyu

lingg 发表于 2013-12-9 12:06
药不能停啊，你是打电话过去找解决方案的，还是专门过去骂人的？
买了几百块的东西，你就是大爷了？这样的 ...

why i cant post

i can express my feeling, if you buy sth online, but wont allow you to change, what do you think???

tsuyu

iamii 发表于 2013-12-9 12:20
直接去苹果店换就行了。

楼主是在撞墙玩吗？

u wont get a new one, they will only exchange you for the service one which is the reburished one.

if you are ok, then go ahead.

tsuyu

tramplady 发表于 2013-12-9 12:28
感觉楼主有点极品

why????
when you are not happy and go to complaint then ur ji pin?? congrats, you better live in china

iamii

楼主开始反击了。

tsuyu

doubleseven 发表于 2013-12-7 20:52
网购的ipad with retina，电池有点问题。
拿去caddy苹果店，二话不说就给换了。 没问题啊 ...

did they give you a brand new one or service one.

the service one is reburshished item, not brand new

gifox

refurbished 其实用起来还不一样。
其再次出问题的机会不会比一个全新的多。

tsuyu

gifox 发表于 2013-12-9 16:19
refurbished 其实用起来还不一样。
其再次出问题的机会不会比一个全新的多。
...

OK that is your choice, for me, i just bought a new ipad and its faulty, now i got to replaced a second hand??

what is your logic, i paid full price for a second hand item??

gifox

lingg 发表于 2013-12-9 11:06
药不能停啊，你是打电话过去找解决方案的，还是专门过去骂人的？
买了几百块的东西，你就是大爷了？这样的 ...

的确是如此的，遇到这种客户，只能公事公办了。其实有时又未必没有解决方案，只是遇到不友好的客户。不会帮你想办法。

我以前在中国的时候有个香港客户很犀利，他每次有问题。问完以后。都会记下名字，然后发表扬信。他是我们的VIP客户，虽然只是买了一台电脑。 很多事情可做可不做的都会帮他做。

zn7726

换家店问吧, 试试city的旗舰店.

zn7726

gifox 发表于 2013-12-9 16:19
refurbished 其实用起来还不一样。
其再次出问题的机会不会比一个全新的多。
...

新产品应该是一样的, 老产品就未必了.

我老婆的3GS保修期到期前换过一个refurb的, 没多久后盖开始出现裂纹. 这个问题早期的3GS出现过, 见过很多讨论. 后来应该是修正了, 至少我老婆那个3GS用了快一年后盖都没问题.

tsuyu

iamii 发表于 2013-12-9 16:10
楼主开始反击了。

first of all, i am just sharing the experience that i have, i want to warn ppl that if you buy online, you cant get the same service from retail store, everything has to be done via online shop, if you are happy about this, then go ahead.

for some ppl, that is a really hassel process, if i knew this, i will not buy online, i rather just go to store and get one.

if you are not happy about what i am sharing, then just dont read it, PLEASE!!! Like I care!!!

tsuyu

zn7726 发表于 2013-12-9 16:28
新产品应该是一样的, 老产品就未必了.

我老婆的3GS保修期到期前换过一个refurb的, 没多久后盖开始出现 ...

everthing they give you not in the retail package are reburshed items.

I did got those items for my iphone 4 and iphone 4s cause the screens cracked, but this is a new ipad i just bought, and its faulty i didnt even use if after unpacking, this is unacceptable for me to pay a full price for a secondhand item!!!