Technical Support Engineer

黑山老妖

转发：

This is the information regarding the position within the job req itself:

Company Overview:

Work that matters. It's what we do at Symantec. Symantec is the world leader in providing solutions to help individuals and enterprises assure the security, availability, and integrity of their information. In essence, we protect the free flow of information in a connected world. As the fourth largest independent software company in the world, Symantec has operations in more than 40 countries with 475 out of Fortune's global 500 companies using our solutions.

People look to us to safeguard the integrity of their information, ensuring it is secure and available. Achieving this ambitious goal is only possible through the combined efforts of the innovators and visionaries that Symantec continuously attracts. Symantec draws the very best people with a variety of backgrounds, experiences and perspectives and provides them with a work environment where uniqueness is valued and empowered. The creative people we attract help define the spirit of innovation at Symantec.


Qualifications:

A demonstrated knowledge of system administration, Unix (Solaris, HP Unix, AIX etc) is essential. Working knowledge with data protection related hardware systems such as SCSI, RAID, tape drives and libraries and knowledge of databases such as (Oracle, Informix and DB2 etc) would be highly desired. Keeping your knowledge current will be critical to your on-going success.

Required Skills:-

Demonstrated customer service/support skills
Ability to work as part of a team
Superior phone skills and ability to connect with the customer
Ability to multi-task across several open cases and effective time management skills
Strong problem solving and troubleshooting skills
A calm and mature approach to dealing with difficult problems and people
Enthusiasm for technology
Ability to successfully adapt to change


Responsibilities:

As a Technical Support Engineer you will be part of a team that focuses on providing timely solutions to client technical problems. Based upon the assigned product(s) you will provide support directly to customers or to Symantec employees who work with external clients.


Your day to day duties will involve taking support calls directly from customers, taking accurate notes and trying to provide timely solutions. You may also need to research and reproduce customer problems in the lab to find these solutions. You may also be required to attend the customer’s site to resolve problems.

email: wyatt_song@symantec.com

melbourne001

祝大家好运!!

Portal

这个没100K不干，呵呵

黑山老妖

symantec的。听说是75-80K起。

gnorud

发简历没有反馈啊..唉..

我爱猫

原帖由 黑山老妖 于 2007-8-8 17:40 发表
symantec的。听说是75-80K起。

黑山老妖

原帖由 gnorud 于 2007-8-9 18:08 发表
发简历没有反馈啊..唉..

他自己也不是HR的。要转给其他人看了才决定。。。

tomtom

原帖由 黑山老妖 于 2007-8-8 17:40 发表
symantec的。听说是75-80K起。

有个朋友两年前是65-70K, 当是他在symantec以有3 年。
个人感觉， support role 在大公司 薪水 一般比较低， telstra, ibm, cisco 都是。。。
当然 Google 除外。

jingsun

这个职位应该不只75-80K 吧

bulaohu

原帖由 tomtom 于 2007-8-9 21:16 发表


有个朋友两年前是65-70K, 当是他在symantec以有3 年。
个人感觉， support role 在大公司 薪水 一般比较低， telstra, ibm, cisco 都是。。。
当然 Google 除外。

This sounds like an external customer facing role - phone support, business manner etc, so it's not an internal operations job. So the pay should be a bit higher, as you get abused from time to time.

Veritas has a very good customer base already, and its market share is tremendous. Too bad it was acquired by Symantec. So far Symantec has destroyed almost all products/companies it bought, so I don't have any rosy predictions on the future of Veritas products. I did like it alot, may I add. Its arch enemy, CA, produced nothing but shit back then.

Internal support jobs never pay high, because you traded with job security. So it's important to decide upon what you or your family need most.

[ 本帖最后由 bulaohu 于 2007-8-10 22:47 编辑 ]

tomtom

errr.. 老虎好像在google上班的， 怎样， 公司还好吧？

黑山老妖

原帖由 bulaohu 于 2007-8-10 22:46 发表


This sounds like an external customer facing role - phone support, business manner etc, so it's not an internal operations job. So the pay should be a bit higher, as you get abused from time to ...

Totally agree with your assessment of symantec and veritas. What a pity... A great company acquired by a shitty larger company...

bulaohu

原帖由 黑山老妖 于 2007-8-11 07:41 发表


Totally agree with your assessment of symantec and veritas. What a pity... A great company acquired by a shitty larger company...

98% of Symantec shared holders said Yay to the deal while 97% of Veritas share holders said Yay as well. I guess these 97% only look at the promises made by Symantec, and never listened to any IT industry news in their lives. Good luck to them and their money then...