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Shopback公司在做慈善 [复制链接]

发表于 2022-9-12 11:14 |显示全部楼层
此文章由 zcdb00168 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 zcdb00168 所有!转贴必须注明作者、出处和本声明,并保持内容完整
以下是Shopback的回信:::::::::::::::::


Hi Soon,

Thank you for waiting for my response. I really appreciate you taking the time to work together with me on this.

I have received an update about your case from our internal team and unfortunately, we were not able to appeal the order to the store partner as we have yet to receive an update.

I understand this can be a frustrating experience so I asked our team to look at possibly providing you with some credit out of goodwill.  I am happy to share that I have been given the approval by my manager to credit a total of $10.50 for this order out of goodwill.

When a Cashback is rejected or our teams do not receive an update from the store partner, ShopBack does not receive a commission on this order, this means we don’t receive any monetary payments which we would typically pass on as Cashback to our customers.

We understand that this is not a desirable experience, and we apologize for that.

In the meantime, please let me know if there is anything else I can do to help or if you have questions regarding earning Cashback.
Kind Regards,
Reena
ShopBack Customer Service Team

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发表于 2022-9-12 11:37 |显示全部楼层
此文章由 vivic2333 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 vivic2333 所有!转贴必须注明作者、出处和本声明,并保持内容完整
很多时候他们服务好的让人意外。
我之前也遇到了cashback没有被tracked的情况,联系之后他们自己出的这笔钱,而且很快,3-5天就有回信,解决问题。

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