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问题已解决，谢谢楼上各位，opal 的官方回信：
Dear xxx,
Thank you for contacting Opal Customer Care.
That is correct, you will see on your account $0.00 even though you have activated it. The balance will trigger when you tap on for the first time. I can assure you, that you have $20.00 on your account and you are ready to travel.
Please call us on 13 67 25 (13 Opal) if you have any questions or wish to discuss this further. We are open 24 hours a day, 7 days per week.
Yours sincerely
Opal Customer Care
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