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When compensation may be payable
Registered Post and Registered Post International Click to expand
Registered Post (letters) and Registered Post International (letters and parcels) provide compensation up to $100.
Higher coverage, up to $5000, is available for most destinations with these services only if Extra Cover is purchased for an additional fee when the item is paid for, or lodged.
Services with Extra Cover Click to expand
All domestic services and some international services Click to expand
In some cases, where Extra Cover is not purchased, compensation up to a maximum of $50 and a refund of postage may be payable, or we may elect to repair or replace the item up to $50 value, at our absolute discretion.
Business contract services Click to expand
Exclusions Click to expand
No compensation is payable for loss or damage to any mail items:
containing bank notes, bullion, coins or similar items
containing jewellery, except where Extra Cover has been purchased
containing dangerous or prohibited goods
which were not adequately packaged
where damage was not caused or contributed to by Australia Post. |
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