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0k, the whole paragraph:
It could appear that BPR is less likely to succees outside TQM, since it use the methods, proccess, and customer orientations of TQM to deliver step changes.If it does so on an ad hoc basis, without the training, experience, and organizational infrastructure that TQM takes for granted, it might be anticipated that organizational resistence would be greater than in a culture where planned quality change is talen for granted. Could this help explain the high failure rate among first time BPR projects? No, as argued by Zairiand and Sinclair in their 1995 study of UK organizations, very little distinction exists betweem TQM and non-TQM organizations, and the successful intergration with BPR. |
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