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查看: 2933|回复: 9

tpg的adsl2+要怎么取消服务啊? [复制链接]

发表于 2011-6-16 16:40 |显示全部楼层
此文章由 napolian 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 napolian 所有!转贴必须注明作者、出处和本声明,并保持内容完整
搬家了,要取消宽带服务的话,要怎么弄呢?

有经验的tz们帮个忙啊
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发表于 2011-6-16 16:42 |显示全部楼层
此文章由 75435 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 75435 所有!转贴必须注明作者、出处和本声明,并保持内容完整
提前一个月email通知

发表于 2011-6-16 16:46 |显示全部楼层
此文章由 napolian 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 napolian 所有!转贴必须注明作者、出处和本声明,并保持内容完整
原帖由 75435 于 2011-6-16 16:42 发表
提前一个月email通知


email发送到哪里呢???

发表于 2011-6-16 16:48 |显示全部楼层
此文章由 75435 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 75435 所有!转贴必须注明作者、出处和本声明,并保持内容完整
原帖由 napolian 于 2011-6-16 16:46 发表


email发送到哪里呢???

customer_service@tpg.com.au

发表于 2011-6-16 16:54 |显示全部楼层
此文章由 75435 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 75435 所有!转贴必须注明作者、出处和本声明,并保持内容完整
我发信后第二天TPG的回复是这样的:

*********************************************************
> Date: Wed, 27 Oct 2010 09:51:45 +1100
> To:xxxxx@tpg.com.au; xxxxx@hotmail.com
> From: adsl_cancel@tpg.com.au
> Subject: ADSL cancellation request (username xxxxx)
>
> TPG Internet Pty Ltd ABN 15 068 383 737
> 65 Waterloo Road
> North Ryde NSW 2113
> Tel: 13 14 23 Fax: 02 9850 0813
>
> Dear Customer,
>
> Your cancellation request has been processed and finalised.
>
> The details of your cancellation are as follows:
> - Username: xxxxx
> - Customer ID: 1234567
> - Cancellation date: 26/11/2010
> - Cost for service during 30 day notice period: $48.38
> - Cancellation fee: $0.00
> - Less paid-up credit on current service: $48.38
> - Total amount to be debited: $0.00
>
> If you have agreed to take the service for an Initial Contract Period
> and you seek early termination, then the contract has to be paid out,
> or a cancellation fee will apply, up to a maximum of $350 (whichever
> is the lower) - refer to Additional ADSL Pricing.
>
> If you require more information, please contact Customr Service on
> 1300 360 855.
>
> Regards,
> ADSL Cancellations
> TPG Internet
>
> 27/10/2010
>
> This email and any attachments are confidential and may be subject to
> copyright, legal or some other professional privilege. They are intended
> solely for the attention and use of the named addressee(s). They may
> only be copied, distributed or disclosed with the consent of the
> copyright owner.
>
> If you have received this email by mistake or by breach of the
> confidentiality clause, please notify the sender immediately by return
> email and delete or destroy all copies of the email. Any
> confidentiality, privilege or copyright is not waived or lost because
> this email has been sent to you by mistake.
>

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发表于 2011-6-16 16:56 |显示全部楼层
此文章由 napolian 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 napolian 所有!转贴必须注明作者、出处和本声明,并保持内容完整
只在email中提到user name 就可以了吗??
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发表于 2011-6-16 16:57 |显示全部楼层
此文章由 napolian 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 napolian 所有!转贴必须注明作者、出处和本声明,并保持内容完整
谢谢75435了啊 ,回复真及时!!难道是做tpg客服的?呵呵

发表于 2011-6-16 16:59 |显示全部楼层
此文章由 75435 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 75435 所有!转贴必须注明作者、出处和本声明,并保持内容完整
原帖由 napolian 于 2011-6-16 16:56 发表
只在email中提到user name 就可以了吗??

username
TPG ID
地址
电话
要结束的那一天(TPG会自动算到这一天)

发表于 2011-6-16 17:00 |显示全部楼层
此文章由 75435 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 75435 所有!转贴必须注明作者、出处和本声明,并保持内容完整
原帖由 napolian 于 2011-6-16 16:57 发表
谢谢75435了啊 ,回复真及时!!难道是做tpg客服的?呵呵

我转成了TPG HOME BUNDLE了。
那个是我在邮箱里抄出来的email信息。

发表于 2011-6-16 17:03 |显示全部楼层
此文章由 napolian 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 napolian 所有!转贴必须注明作者、出处和本声明,并保持内容完整
原帖由 75435 于 2011-6-16 16:59 发表

username
TPG ID
地址
电话
要结束的那一天(TPG会自动算到这一天)


xiexie!!!!

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