请问大家关于应聘IT service desk的经验

peng803

大家有没有做service desk的？下周我有个面试，求service desk的面试经验，谢谢

diaoni

Sorry nope.

R u IT grad ?
What kind of company?

I think maybe network admin or web developer in digital media company is a better start out option if you are not in a hurry.
The reason is project management is involved in every deal. All my mates with that exp are getting good exposures but low wages in the first 2 years but what comes after the first few miserable years is solid language and project management experiences plus BIG BIG financial reward.

Anyway, from my experience, I can tell you for sure CONFIDENCE is the key.
Mgrs just want the candidate to have logical quick thinking plus confidence.
So even if you didnt do sth before, tell it like you really did it or have it.
You might not appreciate how important confidence is for looking for job when starting out.

That said, you've gotta prepare the interview with STAR Format like what they teach on Melb Uni's career website on Behavioural Questions.
come up with some answers according to some real or made-up situations and apply the STAR in your answers and memorise them before int.
Anticipate any follow-up questions that interviewer might have for you after you gave the response to him so tackle your preparation in this way.

CUSTOMER SERVICE / Team work/ Working with difficult team member and customers/ how did you show initiative at work or life / time management / How du solve technical problem

these are typical for behavioural questions for your role ithink. infact all roles....

夜游神

(paopaobing(62)) (paopaobing(62)) (paopaobing(62))
I don't aggree with the upstair's opinoins~~~
Most of time, these PM professionals don't know what they are talking about (Let's talk about IT techs)

lingyang

关键里面要有人.

dagudboi

原帖由 peng803 于 2011-4-30 14:35 发表
大家有没有做service desk的？下周我有个面试，求service desk的面试经验，谢谢

没有做过，但作为一个IT男，我也了解具体工作职责和要求的。
要有一定的技术底子，这个不是特别重要，你根据招聘广告有针对性地准备一些就行了。
重要的是交流能力要强，给人一种很nice的感觉，英文不能太差，有口音不是问题。
要有处理难缠人员的能力，面试时就说无论如何不会和被服务人员争吵，不行就交给经理处理之类的话。

rayki

原帖由 夜游神 于 2011-4-30 20:29 发表
(paopaobing(62)) (paopaobing(62)) (paopaobing(62))
I don't aggree with the upstair's opinoins~~~
Most of time, these PM professionals don't know what they are talking about (Let's talk about IT techs ...

所言及是。。 见了太多白痴pm了。

peng803

Yes, I'm a recent graduate. I've applied for a IT graduate service desk analyst position at a uni. Thank you for your comments. To be honest, I'm not confident about my English ability, but I'll do my best. :)

peng803

This will be my first formal interview after graduation, so really nervous....

dagudboi

原帖由 peng803 于 2011-5-1 02:03 发表
This will be my first formal interview after graduation, so really nervous....

There's really no need to be nervous.  What have you got to lose?  Are you worried about losing a job which you don't already have?  Employment is a mutual relationship which means the interview is not all about them assessing you - you also need to ask tough questions about them at the same time.  They knew they will be interviewing a new graduate therefore they would be looking primarily at the personality and interpersonal skills.

[ 本帖最后由 dagudboi 于 2011-5-1 10:03 编辑 ]

diaoni

am not talling abt PM pros... am talking abt ppl in .Net or other web developer with other good language skills...they know waht they are doing and learnt Pm along the way..as they progress...

diaoni

Mate...dont be nervous...

Confident
Logical and quick response with STAR format incorporated.
talk clearly
Talk like u raelly did it or know it. (hmm unles u dun really know nth abt it)
Don't shake ur body ....