关于ACER warranty的疑惑----已解决

风河

刚从MSY买了一台ACER的笔记本。广告上写着是3年WARRANTY，但是包装盒子里面的保修卡只有1年。当时MSY的员工说ACER新推出的计划，笔记本都是3年WARRANTY，可以上ACER网站去看。因为我之前看了其他几家店的广告，ACER都写着3年WARRANTY，所以想应该不是MSY的人瞎说拉。

买回来之后，上ACER网站注册产品根本就没有查到任何3年WARRANTY的说明，只有1年。打电话给ACER的客服，说不会啊，3年要收费的，我们只给1年，你需要自己联系经销商。

杯具了？赶紧回去问MSY，说ACER是这么通知他们的，要不他们也不会宣传册上只把ACER的WARRANTY改成3年，其他产品仍然是1年。

有谁了解？

--------已解决
今天MSY通知我说ACER已经更新状态了，是3年WARRANTY，让我再跟ACER确认一下。我电话给ACER MM，查了我的序列号，已经是3年WARRANTY。MM说只在搞促销的几个月会给3年WARRANTY，我买机器的时间在促销期内。

[ 本帖最后由 风河 于 2010-12-1 12:39 编辑 ]

yeu008

MSY在悉尼已经被ACCC因为这类问题准备开庭了。

这类店已经很低利润了，再苛求有什么好的服务，呵呵。关于WARRANTY之类的东西，买之前自己调查好是硬道理。

[ 本帖最后由 yeu008 于 2010-11-25 23:34 编辑 ]

a-goodman

笔记本通常是一年保修

windix

我之前在MSY买的ACER也是这个情况, 这是MSY当时给我的回复:

MSY Clayton to me

Dear Customer,

It is definitely 3 years but just waiting for Acer’s backend to put it into their system.
We will continue to hassle our distributor every day to make sure it is done asap.

我之后也联系了ACER, 他们也是说标准是1年保修, 除非是distributor有什么特殊的安排. 我让他们查询了我的本子, 也说当时还是一年保. 准备晚一点再让ACER查询下, 如果还有问题再去找MSY. 我还保留有当时他们的广告.

findcaiyzh

原帖由 windix 于 2010-11-26 21:06 发表
我之前在MSY买的ACER也是这个情况, 这是MSY当时给我的回复:

MSY Clayton to me

Dear Customer,

It is definitely 3 years but just waiting for Acer’s backend to put it into their system.
We will continu ...

MSY居然留下证据了:)

yeu008

原帖由 windix 于 2010-11-26 21:06 发表
我之前在MSY买的ACER也是这个情况, 这是MSY当时给我的回复:

MSY Clayton to me

Dear Customer,

It is definitely 3 years but just waiting for Acer’s backend to put it into their system.
We will continu ...

Vendor只提供1年，他们到哪去弄另外两年给您？

yeu008

原帖由 findcaiyzh 于 2010-11-26 21:56 发表


MSY居然留下证据了:)

MSY targeted by ACCC



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By David Hollingworth
Nov 1, 2010 | 75 Comments
Tags: msy | online | pc | retailer | news
The Australian Competition and Consumer Commission alleges warranty rights violations against part retailer MSY.

Amongst serious PC upgraders and hardware tweakers, MSY has a reputation for both unbeatable prices and at times poor service. Following the announcement today that the ACCC has begun legal proceedings against the retailer, it might soon be possible to attach the term 'outright dodgy' as well.

Known as a cut-price national retailer of computer parts, the ACCC alleges that MSY has "made a number of false or misleading representations" in regards to warranty rights. This has happened across multiple stores, on in-store promotional items, and on customer receipts.

The case will go to court for an initial hearing on the 16th of November this year, and the ACCC is seeking injunctions, civil penalties and that MSY institute a trade practices compliance program, amongst other things.

We're currently seeking comment from MSY, but in the meantime, any Atomicans out there ever been stung by warranty issues when dealing with MSY purchases?

[ 本帖最后由 yeu008 于 2010-11-27 11:10 编辑 ]

风河

原帖由 windix 于 2010-11-26 21:06 发表
我之前在MSY买的ACER也是这个情况, 这是MSY当时给我的回复:

MSY Clayton to me

Dear Customer,

It is definitely 3 years but just waiting for Acer’s backend to put it into their system.
We will continu ...

你在联系ACER看看。我刚才查了产品序列号，已经更新为3年了。

windix

原帖由 风河 于 2010-12-1 12:40 发表

你在联系ACER看看。我刚才查了产品序列号，已经更新为3年了。

谢谢你的信息, 明天我再查查看

windix

在联系过ACER后，他们索要了我的tax invoice，然后就把warranty更新为三年了。

这条我回复的有点晚， 不过希望给有需要的朋友一点帮助。