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XXX has it been that long already?!
You have a Vaya mobile service which has now been connected to us for almost 2 years! I know, time flies! We've got some good news for you if you love your current plan.
We've loved having you on board and hope we've really saved you on your mobile bills each month since being with us. In line with our stated goals, after remaining the same for your initial 24 month period with us, we now need to alter the pricing on your service. Previously, we've had to ask customers to select from our current range of pricing but we've made a very significant change to this.
The good news is that now you can now KEEP your current plan, however it will be subject to a $9.90 Plan Freeze Fee per service per month. The Plan Freeze Fee is simply a charge that we will bill you per service in order to be able to keep your plan intact as our network access costs have increased since we offered your current plan. All of your current benefits and inclusions (Voice, SMS and Data allowances) will remain exactly the same as you've got now. Comparing some of our older plans with what's available today, it would certainly be fantastic value even when you include the $9.90 Plan Freeze Fee.
The Plan Freeze Fee/s will be automatically be added onto your invoice issued on the 5th October 2014.
We are providing 21 days notice as per our Standard Form of Agreement
These changes and Plan Freeze fee will apply in October to the following mobile service/s: xxxxxxxxx
And of course, you have options. If you'd like to move to one of our current retail offerings, you're free to do this any time without charge, any plan you like simply by emailing us.
If you've got any questions about the change, or anything else for that matter, please email us at talk@vaya.net.au
Looking forward to continuing to serve you,
The Team at Vaya |
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东坡肉 (2009-1-26) 高寿财 
发表于 2014-9-30 19:50
