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Q. How do I close my account?
A. If your account has a balance of $0, you may contact our Customer Service team to close the account over the phone. The Customer Service team can be contacted on 13 13 14 (within Australia) or +61 3 9683 9999 (if calling from overseas), 8.00 am to 8.00 pm AEST Monday to Friday.
If you still have funds in your account, and you are currently in Australia, please visit any ANZ branch to close your account.
ANZ Branch addresses can be located by following the below link:www.anz.com/australia/aboutanz/anzservices/anzlocator/default.asp
If you are currently overseas or unable to attend an ANZ branch, please send a written and signed request via post to your ANZ branch. Please ensure you include the account number to be closed, your contact details, your signature and instructions regarding the crediting of any remaining funds. Once the Branch receives your request, they will be able to close the account for you.
If you wish to discuss this further, please contact your branch directly.
To contact your branch, call ANZ Customer Service and they will connect you. Customer Service can be contacted on 13 13 14 during branch hours of 9.00 am and 4.30 pm, Monday to Thursday, and 9.00 am and 5.00 pm on Fridays. If you are calling from overseas, please call +61 3 9683 9999.
http://www.anz.com/aus/contact-us/FAQ.asp#1question9 |
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