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本帖最后由 ausox 于 2014-1-2 11:41 编辑
Farmerchris 发表于 2014-1-2 11:13 
LZ不要被卖家忽悠了，他是想让你知难而退，在期限内提供不了这些文件，导致Case Timed out.
Dispute后， ...
感谢详细回复
话说我也不是第一次在paypal申请退款了, 论坛里好像也没见过paypal的这种要求, 我已经上个月18日, escalated to claim
以下是我的paypal的case history
31 Dec 2013 - PayPal: Email sent to seller
31 Dec 2013 - PayPal: Email sent to buyer
18 Dec 2013 - PayPal: Email sent to seller
18 Dec 2013 - PayPal: Email sent to buyer
18 Dec 2013 - Buyer: Dispute escalated to claim
18 Dec 2013 - Buyer: Dispute filed
18 Dec 2013 - PayPal: Email sent to seller
18 Dec 2013 - PayPal: Email sent to buyer
18 Dec 2013 - Buyer: Dispute filed
以下是paypal给我的email, sent from service@paypal.com.au
Please Update Us: Case # PP-002-836-296-XXX
Hello XXX,
We’re currently investigating the following claim:
Transaction Details
------------------------------
Seller's Name: XXX
Seller's Email: XXX@hotmail.com
Seller's Transaction ID: 7GL10825PU070XXXX
Transaction Date: 2 Dec 2013
Transaction Amount: -$110.03 AUD
Your Transaction ID: 93R95195AS225XXXX
Case Number: PP-002-836-296-XXX
------------------------------
In order to continue this investigation, a police report must be filed with
your local law enforcement agency and a copy of the report must be faxed to
PayPal.
Contact your local police department and obtain a police/incident report.
This report should be on the law enforcement agency’s letterhead or stamped
police documentation and clearly explain the details of your issue. This
documentation must include the department/officer’s contact information,
the reporting officer's name, badge number and signature.
If the upload feature is available in your PayPal account, we encourage you
to upload your documents, as it’s usually the quickest way for us to
receive and review your information.
Here's how to upload your information:
1. Log in to your PayPal account.
2. Click “Resolution Center” near the top of the page.
3. Click “Resolve” under “Action” next to the item for which you need to
provide documentation.
4. Follow the instructions to upload the files.
5. Click “Send Files to PayPal.”You can also fax the police/incident report
to PayPal at (02) 8223-9509. Please include a cover sheet with your fax
that includes the email address registered on your PayPal account and the
ID number of your claim (PP-002-836-296-XXX), so we may attach the
documents to your claim as quickly as possible.
We need to receive your fax by January 10, 2014. If we don't receive your
fax by January 10, 2014, your claim will be canceled. Please note that
we’re unable to grant extensions to this time period or reimburse you for
any costs or fees related to the requested documents.
Note: Any documents you provide may also be supplied to the seller.
We regret any inconvenience this may have caused. Thank you for your
patience and cooperation.
Sincerely,
Kong
Protection Services
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蝈蝈厨房之---荆楚名吃---澳版三鲜豆皮 (2010-10-11) t_guoguo 
发表于 2014-1-2 08:21
