推荐工作：Desktop Remote Support Engineer

gloucester

Responsibilities


•        Taking jobs from the Incident Management queue (Clarify) to support hardware and software within the Optus environment;
•        Provide local 2nd level desktop support to Windows XP environment;
•        Help to create additional remote site tools;
•        Contribute information and articles to technical KB database
•        Assist in the refinement of remote site support processes at weekly meetings;
•        Understand and consistently exceeded the Service Level Agreement for the customer account;
•        First line of defense to assess cases that are not related to the IT Desktop Break/Fix group.

Candidate Profile

•        At lease 2 years experience in a similar environment;
•        Degree or technical certification;
•        Strong customer service skills;
•        Excellent communication and interpersonal skills gained in a customer service environment;
•        A creative thinker, this person demonstrates initiative and is willing to go the ‘extra mile’;
•        Track record of being a team player, in a changing environment.

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