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Agent (13:48:56 AEST) : Hi, this is Hamzzard from the broadband and nbn team, welcome to Optus LiveChat.
Hamzzard (13:48:59 AEST) : Hello there! How's your day going?
Visitor (13:49:06 AEST) : Hello here is Lion.
Hamzzard (13:49:22 AEST) : Hi, Lion :) Hope youre doing okay.
Hamzzard (13:49:28 AEST) : May I know how can I help?
Visitor (13:49:48 AEST) : I am an existing Optus NBN customer, I want to ask something.
Hamzzard (13:50:00 AEST) : Oh, sure :) what is it?
Hamzzard (13:50:13 AEST) : Sure. Thank you.
Hamzzard (13:50:19 AEST) : Take your time.
Visitor (13:50:32 AEST) : Please just send me the form, I will fill that so you could grep my details.
Visitor (13:51:04 AEST) : I have a question about my NBN, as I just moved into my current address, I remember that, when I was not here before, I only had a white modem.
Visitor (13:51:17 AEST) : But then someone came to install me a black box in my current address
Visitor (13:51:24 AEST) : which is the Arris CM8200
Visitor (13:51:50 AEST) : Then I could connect to NBN. Can I ask whether I could bring it away if I move to another address?
Visitor (13:52:00 AEST) : Or that black box I need to leave it here?
Hamzzard (13:52:10 AEST) : Oh, I see.
Hamzzard (13:52:34 AEST) : If you are to move to a different address, you would only need to bring the modem. But you could also bring the NBN box to your new address.
Hamzzard (13:53:19 AEST) : Usually there's already an NBN box installed to addresses that are serviceable by NBN, but sometimes, the house owner may take it away as they are not sure whether they will use it in the new address.
Visitor (13:53:53 AEST) : So that means that black box could be considered to be associated with my account, it could also belong to the property?
Hamzzard (13:54:15 AEST) : Yes, that is correct.
Visitor (13:54:43 AEST) : But what may happen if there is no black box in my new address, and I also left the current one to the old address, do I need to wait for another several days to wait for someone to come to install it?
Visitor (13:54:49 AEST) : I am just saying if...
Hamzzard (13:56:17 AEST) : Well, yes, you are right. If ever that there is no box installed in a place that is serviceable by NBN, you could use the current one, or an NBN technician would need to visit the premise and install the box.
Visitor (13:57:16 AEST) : OK, I got that.
Visitor (13:57:18 AEST) : Thanks.
Hamzzard (13:57:29 AEST) : You're welcome :)
Hamzzard (13:57:30 AEST) : I hope I was able to help you today. May I ask if I was able to resolve all your concern for today?
Visitor (13:57:58 AEST) : yes,
Visitor (13:58:03 AEST) : Thanks for your service today
Hamzzard (13:58:43 AEST) : You're welcome. Thank you very much for your time chatting with us today here in Optus. Have a good one and take care.
Visitor (13:58:54 AEST) : Thanks.
Visitor (13:58:56 AEST) : You too. |
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