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去年底我在ebay上买过一个iphone 5S,用了半年多就坏了,因为卖家写明是一年内包换,所以联系卖家,但是根本不没有回复,然后我就开始联系ebay,得到的答复是ebay只有30天退款保证,超过30天,卖家始终不回复的话,我只能报警,ebay只配合调查,下面是ebay给我的原文:
What you can do is to contact your local law enforcement if the seller will be unresponsive. While eBay does not contact authorities on your behalf, we do assist in their investigations. You can file a complaint with the police on the Website. They will refer the complaint to the appropriate state.
Below is a link for the Queensland Police Website. You will need to follow the instructions on how to file a case with them. They are able to reach out to other areas to assist you in resolving your issue.
Contact law enforcement
http://www.police.qld.gov.au/pro ... scams/reporting.htm
If you do contact police, let them know that eBay may be able to help their investigation and that they can contact us by going to:
Here is the link for the Police Website:
http://pages.ebay.com.au/securitycentre/law-enforcement.html
Thank you for choosing eBay. I wish you success in your future transactions |
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