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This is the information regarding the position within the job req itself:
Company Overview:
Work that matters. It's what we do at Symantec. Symantec is the world leader in providing solutions to help individuals and enterprises assure the security, availability, and integrity of their information. In essence, we protect the free flow of information in a connected world. As the fourth largest independent software company in the world, Symantec has operations in more than 40 countries with 475 out of Fortune's global 500 companies using our solutions.
People look to us to safeguard the integrity of their information, ensuring it is secure and available. Achieving this ambitious goal is only possible through the combined efforts of the innovators and visionaries that Symantec continuously attracts. Symantec draws the very best people with a variety of backgrounds, experiences and perspectives and provides them with a work environment where uniqueness is valued and empowered. The creative people we attract help define the spirit of innovation at Symantec.
Qualifications:
A demonstrated knowledge of system administration, Unix (Solaris, HP Unix, AIX etc) is essential. Working knowledge with data protection related hardware systems such as SCSI, RAID, tape drives and libraries and knowledge of databases such as (Oracle, Informix and DB2 etc) would be highly desired. Keeping your knowledge current will be critical to your on-going success.
Required Skills:-
Demonstrated customer service/support skills
Ability to work as part of a team
Superior phone skills and ability to connect with the customer
Ability to multi-task across several open cases and effective time management skills
Strong problem solving and troubleshooting skills
A calm and mature approach to dealing with difficult problems and people
Enthusiasm for technology
Ability to successfully adapt to change
Responsibilities:
As a Technical Support Engineer you will be part of a team that focuses on providing timely solutions to client technical problems. Based upon the assigned product(s) you will provide support directly to customers or to Symantec employees who work with external clients.
Your day to day duties will involve taking support calls directly from customers, taking accurate notes and trying to provide timely solutions. You may also need to research and reproduce customer problems in the lab to find these solutions. You may also be required to attend the customer’s site to resolve problems.
email: wyatt_song@symantec.com |
