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BPC Technology is a a fast-growing IT software/hardware company in Melbourne. We are a people-centric business and have a culture of support, transparency, openness, and team collaboration We are currently seeking a highly motivated Warranty /Customer Support Officer to join us. key responsibilities Key responsibilities of this role but not limit to the following: • Receiving inbound calls and answering customer warranty claims • Answering customer emails, and creating positive outcomes • Liaising with internal and external parties regarding product returns and courier arrangements • Recording and maintaining electronic records • Resolving issues/ complaints and liaising with internal departments • Applying warranty claims with suppliers & following with the claims • Maintaining /documenting records through out all phase of claim status • Manage online platform’s warranty claim cases • Provide regular report to management • Identify and suggest possible improvements on procedures • Providing administrative support to the IT team and other ad hoc duties Skills and Experience: • Strong communication skills • Strong English verbal and written skills • High-level attention to detail • Solid knowledge of Excel, Word and basic computer function. • Positive and flexible attitude, ready to assist and collaborate with other team members • Have relevant work experience To apply for this position please send through your resume to hr@bpct.com.au Only short-listed candidates will be contacted. |
